Technical Service Technician

Job DescriptionJob DescriptionDescription:

Company Overview:

Infinium Medical, Inc. is a leading player in the dynamic medical device industry, providing innovative and reliable medical devices to healthcare professionals worldwide. We are currently seeking a meticulous and organized individual to join our team as a Technical Service Technician. This role is essential to provide our customers with industry-leading customer service.

Responsibilities:

- Provide technical support to customers via phone, email, or in-person

- Troubleshoot and diagnose technical issues with medical devices

- Perform repairs and maintenance on medical devices

- Document repairs made and parts used in our ERP system

- Collaborate with QA Engineers as required on details of complaint investigation

- Participate in training programs to stay up-to-date with new products and technologies

Employee Benefits:

• 90% Employee Health Insurance Coverage

• Life Work Balance Initiative

• Shortened Friday Workdays

• Employee Wellness Corner

• Paid Time Off

• Paid Holiday Time Off

• Health Savings Account (HSA)

• 401k

• 401k Retirement Plan Match

• Dental

• Vision

• Short Term Coverage

• Basic Life Insurance

• Voluntary Life Insurance

• 529 Education Plan

• Industry Training Offered

• Employee Recognition Program

• Performance Bonus Opportunities

Requirements:

- High school diploma or equivalent

- Technical degree or certification

- 2+ years of experience in technical support or repair

- Strong problem-solving skills

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and other technical software

- Ability to travel out of state