Technical Service Manager

We currently have an exciting opportunity for an experienced Technical Service Manager to join our team at our Workington Mill. Joining us on a full-time, permanent basis, you will receive a competitive salary.



Holmen Board and Paper is a Swedish company and a member of the Holmen Group. The Workington Mill produces premium paperboard under the brand Incada. Our paperboard is an integral part of the shopping experience for our clients’ customers. Since 2013 we have powered the mill almost entirely by fossil fuel free energy. We value our employees and products highly. Today we are approximately 340 co-workers. Our integrated pulp and paperboard mill is located to the west of the beautiful Lake District in the north of England.



What we will offer you:



A competitive salary 



Fantastic Contributory pension plan



Life assurance



Private Medical Insurance



A range of benefits to support your health and wellbeing 



Opportunities to develop and grow



Annual uniform allowance



Occupational Health provision



On-site staff canteen



Cycle to work scheme



Family friendly procedures including enhanced maternity leave and menopause procedure



Exclusive staff discounts and deals through Benefit Hub



Social Club with regular events throughout the year 



About the Technical Service Manager role:



An exciting opportunity has arisen for a Technical Service Manager.  Reporting to the Technical Service Manager (Team Leader), the successful candidate will provide specialist technical service support for the resolution of Customer complaints and technical enquiries. 



Our Technical Service Manager will be responsible for:



Investigate customer complaints according to actions, timings and responsibilities defined in the company claim handling process.  



Use appropriate Measurement and review techniques to:



- Guide and facilitate appropriate focussed corrective actions and validate product quality improvements.



- Ensure claim trends are communicated internally and externally in a clear, timely and concise way when required e.g. large quality issue. 



Communication and market knowledge.



- Ensure that technical issues are communicated in a clear and precise manner between market-based TS Managers and the respective departments within the mill organisation.



Participate / request market-based customer and supplier visits to ensure enough specific customer and market knowledge to carry out your role.



Represent the mill in discussions/projects with Customers and other Holmen Board and Paper organisations.



Ensure Customer expectations and requirements are understood, and Customer care is promoted within the mill.



Provide support to the Product Development Process.



Ad-hoc projects; including ISO auditing when required.



What we’re looking for in our Technical Service Manager:



Be educated to degree level in a science-based subject or an equivalent industry recognised qualification or experience in one of the following areas: Papermaking/Printing/Converting.



Possess an excellent knowledge of Holmen Board and Paper products, processes and competitors.



Possess an excellent knowledge of Holmen Board and Paper Sales & Marketing, Logistics and Purchasing organisations.



Possess an excellent knowledge of Customer requirements.



Have an excellent knowledge of the Company’s IT system.



International travel: valid passport



Valid driving licence.



Closing Date: 1800 hours on Friday 3rd October 2025



If you’re looking for the opportunity to challenge yourself and make a positive impact with a pioneering customer-orientated business, we’d love to hear from you. Please click apply now to be considered as our Technical Service Manager!



Holmen is an equal opportunities employer that values and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.



We are devoted and committed to developing our teams and ensuring that our staff have the courage, commitment, and responsibility to perform at their best. We provide significant resources to enable you to achieve your potential and expect our staff to perform to the best of their ability at all times