Technical Service Engineer in Borehamwood, Hertfordshire

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General duties



• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -



o As per customer / sales staff requests.



o As per received enquiries provided by others.



o Consultant specified projects in conjunction with our sales staff.



o As per requests from distributors.



o To assist other engineers and / or service partners.



Specific tasks



• Provide telephone, email and site support for our systems and products.



• Provide telephone, email and site support for GIH systems and products.



• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.



• This role will require site or customer visits -



o To assist sales staff with customer technical support.



o Commissioning of our systems and products.



o Technical assistance, including troubleshooting, installation / configuration support.



• Liaise with EU factories, Japan and Germany as required.



• Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals



• Create product technical comparisons as required.



• Attend external training as required e.g. factory or elsewhere.



• Complete questionnaires in the research and development of new products.



• Assist keeping the training rooms and equipment up to date with new models.



• Assist with training videos, ideas, material and taking part.



• Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.



• Rework and inspect units at our warehouses.



• Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.



• Any other reasonable tasks the company requires you to undertake

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.