Technical Service Engineer

Job DescriptionJob Description Technical Service Engineer Job Description
Job Purpose:To drive new development within the organization to meet customer needs and gross profit targets in a manner consistent with the Mission Principles and Values of our company.Key Responsibilities:Safety Management

• Complies with and enforces all company safety procedures and completes all safety training as required
• Identifies and cultivates opportunities to improve working area conditions and works with maintenance and engineering on the implementation of new ideas.
• Reports all safety related incidents and assists in the investigation of root causes and development of corrective actions.

Product Development

• Monitors and drives assigned work orders to on-time completion
• Notifies management of roadblocks to completing work and assist in removing roadblocks as needed
• 100% notification of late work orders to the work requestor prior to work order being late
• Turns in raw material code paperwork and assist in raw material code
• Enters formulations into ERP system based on work order, customer, and property requirements
• Enters quality tests and parameters into ERP system based on formula, product, and customer requirements
• Researches new raw materials and takes part in vendor discussions for either off-sets of current materials or new raw materials
• Enters work orders as needed
• Creates marketing literature and exhibits as requested
• Generates costings upon request and with new developments and sends to internal requestors
• Acts as the main point of contact for assigned work orders for the company
• Develops go-to product lists for product recommendations for various use cases
• Researches customer complaints and participates in root-cause analysis exercises to come to root-cause and implements corrective actions
• Manages projects and timelines to meet customer expectations and documents project updates in project management software
• Leads and participates in customer technical discussions
• Participates in Kaizen events to optimize process, reduce and eliminate non-conformance and rework and reduce manufacturing costs.
• Assists Director of Technology and Sustainability on tasks as needed

Training

• Attend assigned training as required
• Seek out and attend online webinars for technical development
• Seek out and attend technical conferences as needed

Knowledge, Skills, and Abilities:

• Experience in Excel and Word
• Good oral and written communication skills
• At least 1-5 years’ experience in product development
• At least 1-5 years’ experience in project management
• Ability to learn and incorporate new knowledge in technical development
• Knowledge of plastic testing analytical test methods
• Ability to learn and follow instructions
• Ability to interpret analytical data
• Ability to work independently

Minimum Requirements:Bachelor’s degree in chemistry or engineering or five or more years of experience in product development.Level 1 Expectations:

• Normal development and normal support work order management.
• Able to work on at least 1-2 development projects at one time
• Able to manage internal and external quality complaints including root cause and corrective action implementation.
• Able to learn and follow quality management procedures
• Participates in company initiatives, meetings, and safety programs as required
• Participates in outside training and/or webinars to further develop technical knowledge

Level 2 Expectations:

• All level 1expectations
• Capable of working on at least 3-6 development projects at once
• Capable of working on at least 1-3 R&D projects at one time
• Ability to learn and give suggestions on resin and additive formulations
• Attend and give input in customer meetings
• Develop and maintain database of “go-to” products for assigned technical processes
• Able to make basic technical decisions on release of materials
• Able to understand analytical testing results

Level 3 Expectations:

• All level 2
• Capable of working on at least 6-8 development projects at once
• Capable of working on at least 2-4 R&D projects at one time
• Independent selection of raw materials
• Participates in vendor discussions on new raw materials
• Analytical knowledge and data interpretation skills to lead customer complaints
• Technical lead in customer meetings
• Able to look up, read, and write patents
• Expert in at least one plastic extrusion process
• Technical leader for the company in at least one key area
• Able to interpret and explain analytical testing results

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