Technical Sales Support Engineer in CW8

Job Description

Technical Sales Support Engineer – Northwich - To £35,000, dep on experience\n\nRHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs.\n\nIf you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly.\n\nYou’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.\n\nDuties will include, but not be limited to:-\n\n * \n\n Provide technical support to customers via phone, email and online ticketing systems.\n\n * \n\n Diagnose and resolve hardware and software issues quickly to minimise downtime.\n\n * \n\n Collaborate with engineering and service teams to escalate and resolve complex technical problems.\n\n * \n\n Maintain accurate technical documentation in line with ISO 9000 requirements.\n\n * \n\n Conduct root‑cause analysis and develop preventative solutions for recurring issues.\n\n * \n\n Deliver technical training and guidance to customers and internal staff.\n\n * \n\n Prepare technical proposals, documentation and cost estimates to support sales activities.\n\n * \n\n Act as the primary technical contact during sales, after‑sales and service interactions.\n\n * \n\n Work closely with product development to communicate customer feedback and influence product improvements.\n\n * \n\n Participate in industry events, trade shows, and training sessions to stay current with product developments.\n\n * \n\n Support new instrument testing and perform hands‑on electronic work prior to product release.\n\nWhat can you offer:-\n\n * \n\n A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.\n\n * \n\n Strong understanding of analogue and digital electronics.\n\n * \n\n Confident communicator with an approachable, outgoing personality.\n\n * \n\n Ability to explain technical concepts clearly to non‑technical users.\n\n * \n\n A proactive, self‑starting mindset with strong problem‑solving skills.\n\n * \n\n Comfortable working via phone, email, and ticketing systems.\n\n * \n\n Strong organisational skills with the ability to maintain accurate documentation.\n\n * \n\n Curiosity, initiative, and a desire to grow into a technical specialist.\n\nThis role would ideally suit a candidate with up to three years experience as it it offers:-\n\n * \n\n Exposure to customers, engineering, and product development from day one.\n\n * \n\n Hands‑on electronics work combined with customer‑facing technical problem‑solving.\n\n * \n\n Opportunity to influence product improvements and future releases.\n\n * \n\n Clear development path into Technical Sales, Applications Engineering, or Product Support.\n\nWhilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions.\n\nTo apply or for further details, please contact RHA Recruitment Solutions