Technical Operations Manager

Job DescriptionJob Description

Job Title: Technical Operations Manager
Reports To: General Manager & Corporate Technical Operations Manager
Location: Malibu Jack's Family Entertainment Center

About Malibu Jack's

At Malibu Jack's, we create safe, exciting, and unforgettable experiences for families through modern indoor entertainment. From go-karts and laser tag to mini golf and bounce areas, our attractions are powered by strong technical operations and a dedicated maintenance team.

We're seeking a Technical Operations Manager who is a hands-on leader, problem solver, and technical expert. This role oversees all aspects of facility maintenance, attraction performance, and technician leadership to keep everything running smoothly and safely.

What You'll DoTeam Leadership & Oversight

• Lead and supervise the maintenance team, including Attraction Technicians, Arcade Technicians, Custodial Technicians, Go-Kart Technicians, and Facility Technicians

• Schedule team members for regular shifts, preventative maintenance, and special projects

• Provide coaching, support, and hands-on assistance with major technical issues

• Foster a safety-first, guest-focused, and accountable team culture

Attraction & Equipment Operations

• Oversee, inspect, and maintain all attractions including go-karts, coasters, VR systems, bowling, laser tag, mini golf, kids' bounce area, and arcade equipment

• Ensure attractions are properly calibrated, clean, and fully operational

• Perform and document regular safety audits and maintenance checks

• Assist with software updates, license renewals, and troubleshooting for attraction systems and games

Preventative Maintenance & Repair

• Develop and manage daily, weekly, and monthly preventative maintenance schedules

• Ensure timely completion of repairs with minimal downtime

• Maintain accurate records of maintenance work, inspections, and repairs

• Track and manage parts inventory; reorder supplies and components within budget

Facility & Vendor Management

• Oversee maintenance of building systems including lighting, HVAC, projectors, and other infrastructure

• Coordinate external contractors for major facility repairs and improvements

• Monitor vendor performance and ensure compliance with service contracts

• Ensure compliance with all safety, fire, and health regulations at local, state, and federal levels

Reporting & Communication

• Maintain PM logs, safety records, and service reports

• Provide regular maintenance and safety updates to the General Manager and Corporate Technical Operations Manager

• Keep accurate records of stocked parts and equipment status

• Communicate clearly and consistently with team members and other departments

Guest Support & Operational Backup

• Be knowledgeable and able to operate attractions if needed to support team or guest experience

• Support event and operations teams by preparing attractions for parties, group bookings, and high-volume times

• Maintain a clean, safe, and welcoming environment throughout the facility

• Respond quickly and professionally to urgent repairs and guest-impacting issues

Skills & Experience We're Looking For

• Strong leadership skills with a collaborative and safety-first mindset

• Ability to read schematics, diagnose issues, and perform hands-on repairs

• Excellent time management, organization, and attention to detail

• Calm, proactive problem-solver with strong communication skills

• Knowledge of mechanical, electrical, and amusement systems

Minimum Qualifications

• Must be at least 21 years old

• Minimum 3 years of experience in technical operations, maintenance, or facilities management

• High school diploma or GED required; technical training or certifications a plus

• Able to work up to 45 hours per week, including weekends and holidays

• Able to stand for long periods and lift up to 39 lbs unaided

What We Offer

• Competitive compensation and benefits

• Predictable scheduling and strong work-life balance

• Opportunities for growth and promotion

• Paid training and professional development

• A high-energy, fun, and team-oriented workplace

Compensation details: 56000-68000

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