Technical Operations Manager

Job DescriptionJob Description

Technical Operations Manager - Commercial & Refrigeration Services Full-Time | Leadership Role | HVACR Mechanical Division

We're seeking a Technical Operations Manager to lead our Commercial HVAC & Refrigeration Service Division - a commanding role for an individual with deep field experience, operational foresight, and a strategic mindset. This position sits at the center of service execution, technical consulting, and job performance, directly impacting client trust, revenue growth, and team excellence.

Position Summary:

The Technical Operations Manager is responsible for overseeing all aspects of technical consultation, service solution development, and operational execution across our commercial HVAC and refrigeration portfolio. This is not a back-office role - it's for a proven professional who can walk into a mechanical room, speak confidently to a facility executive, and drive end-to-end outcomes through both leadership and field-tested expertise.

Key Responsibilities:

• Lead high-level technical consultations with commercial clients, offering strategic solutions for complex HVAC and refrigeration challenges.
• Drive the diagnosis, scope development, and solution architecture for large repairs, system retrofits, and capital replacement opportunities.
• Oversee job performance from consultation through execution, including part logistics, technician coordination, and customer communication.
• Serve as the primary technical authority on large-scale service work, ensuring accuracy, compliance, and long-term performance.
• Mentor and support field technicians on advanced diagnostics, best practices, and continuous improvement in service delivery.
• This role will also support our sales process by helping prepare professional job proposals. The ideal candidate will act as a bridge between the field and sales teams, ensuring that the scope of work is clear, achievable, and customer-focused.
• Collaborate with internal stakeholders - including service dispatch, project management, and leadership - to maintain alignment and efficiency.
• Maintain strong relationships with clients by providing trusted expertise, timely communication, and high-integrity recommendations.

Qualifications:

• 10+ years of progressive experience in commercial HVAC and refrigeration service, with deep knowledge of mechanical systems and controls.
• Demonstrated success in technical leadership, service consulting, or operations management.
• Strong capability in parts logistics, job coordination, and technician mentorship.
• Proven ability to navigate high-pressure service environments with professionalism, accuracy, and confidence.
• Exceptional communication and presentation skills - able to earn trust and influence decisions at both the field and executive levels.
• Familiarity with industry regulations, safety codes, and commercial mechanical compliance standards.

You're a Fit If You:

• See every system problem as a solvable puzzle - and back your solutions with technical credibility.
• Take pride in job flow, process integrity, and delivering high-performance results.
• Thrive in both mechanical rooms and boardrooms - with the ability to translate complexity into clear action.
• Want to lead from the front, not the sidelines.