Technical Engineer in Grapevine

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Job DescriptionJob Description

Technical Engineer – Grapevine& Alliance Fort Worth, TX

This role focuses on driving technical excellence by architecting, developing, and continuously improving advanced repair processes for our high-performance AI server infrastructure. This position requires deep hardware expertise, a methodical approach to troubleshooting, and the ability to innovate scalable repair solutions. As a key technical specialist, you will lead efforts in designing processes, developing diagnostic tools, conducting root cause analysis, and influencing hardware designs to improve serviceability. Your mission is to establish a center of excellence for AI server repair through engineering rigor, advanced analysis, and reliable processes.

Key Responsibilities

Process Development & Implementation (Primary Focus):
* Process Design: Architect, document, and execute end-to-end workflows for diagnosing and repairing AI servers and components. Develop detailed Standard Operating Procedures (SOPs), diagnostic flowcharts, and job-specific work instructions.
* Tool Development: Design and implement advanced diagnostic software tools, scripts, and physical fixtures to improve accuracy, efficiency, and repeatability of troubleshooting and repair activities.
* Advanced Validation: Define, test, and validate comprehensive test plans for components and full systems to meet high performance and reliability standards.
* Process Control: Establish control points within workflows to monitor repair quality and gather repair and failure data for analysis and continuous improvement.

Failure Analysis & Advanced Engineering Support (Primary Focus):
* Problem-Solving Expertise: Serve as the technical escalation point for resolving the most complex hardware issues. Triage, troubleshoot, and drive resolution for rare or unknown failure types.
* Root Cause Isolation: Conduct deep Root Cause Analysis (RCA), involving schematic interpretation, board-level diagnostics, and meticulous troubleshooting to identify primary causes of failure.
* Collaboration with Core Engineering Teams: Partner with Product Design, R&D, and Hardware Engineering teams to provide actionable feedback on failure trends and design weaknesses. Collaborate to influence future products with a focus on improved serviceability and reliability.

Technical Advancement and Guidance:
* Development & Training: Create technical resources, training materials, and detailed documentation to propagate advanced diagnostic techniques and repair processes.
* Knowledge Leadership: Serve as the primary source of technical expertise for the repair center, providing guidance and empowering technicians and engineers with advanced troubleshooting methodologies and engineering insights.
* Prototyping & Innovation: Drive innovation through iterative prototyping and development of robust repair workflows to improve efficiency and system reliability.

Analytics and Continuous Improvement:
* Data Analysis: Regularly analyze repair data to identify systemic failure trends, optimize existing processes, and track performance metrics such as test yields, repair turn-around times, and cost.
* Process Optimization: Initiate and lead engineering-driven process improvement projects informed by data analysis to ensure consistent, high-quality repairs.
* Feedback Loop with Manufacturing & Design: Support continuous improvement by providing actionable insights to manufacturing, design, and quality teams based on repair data and failure modes.

Qualifications & Skills

Required Qualifications (Must-Haves):
* Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, Manufacturing Engineering, or a closely related field.
* Experience: * 3+ years of experience in a technical role, such as Test Engineering, Manufacturing Engineering, Hardware Sustaining, or Repair Engineering with a focus on server systems or data center hardware.
* Proven expertise in developing detailed SOPs, technical workflows, and diagnostic plans for complex electronics.
* Strong, hands-on experience with hardware diagnostics, schematic analysis, and troubleshooting methodologies, particularly for server systems.
* Proficiency in scripting and automation tools (e.g., Python, Bash) to streamline testing and data collection processes.
* Expertise in server architecture and components, including GPUs, high-speed interconnects (InfiniBand/Ethernet), CPUs, and power distribution systems.

Qualifications (Nice-to-Haves):
* Master’s degree in Electrical or Computer Engineering.
* Experience with Design for Serviceability (DFS) or Design for Manufacturability (DFM).
* Familiarity with Lean Manufacturing or Six Sigma methodologies.
* Hands-on experience with advanced repair techniques, such as BGA rework and micro soldering.
* Experience performing statistical analysis and developing Engineering Change Requests (ECR).

Company DescriptionGrowing Computer and electronic repair facility with excellent benefits.Company DescriptionGrowing Computer and electronic repair facility with excellent benefits.

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