Technical Customer Service Advisor in Nechells

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Job Description

Customer Service Advisor - Technical Support\n\nLocation: Birmingham B7\n\nSalary: £23,810 -£25,350\n\nContract: Full-time | Permanent - 8am - 4pm Monday - Friday\n\nWe are currently recruiting for a Customer Service Advisor to join our clients growing team in Birmingham. This is a fantastic opportunity for someone who is passionate about delivering excellent service and is keen to develop within a technical customer support environment. \n \nYou will act as a key point of contact between the business and a range of stakeholders including installers, clients, and suppliers.

You'll also play an important role in completing and managing administrative documentation such as job sheets and data cards. \n \nPlease note: full training will be provided to help you succeed in this technical support role.\n\nKey Responsibilities:\n\nProvide professional and efficient customer support via phone and email\nLiaise with installers, clients, and suppliers to coordinate technical services and resolve issues\nComplete and manage job sheets, data cards, and spreadsheets accurately\nLog and track customer interactions and technical support tickets\nFollow up on outstanding queries and ensure timely resolution\nMaintain clear and organised records in line with company procedures\nSupport wider team with general administrative and customer service tasks as needed\n\nWhat We're Looking For:\n\nStrong communication and interpersonal skills\nConfident liaising with multiple stakeholders\nGood attention to detail and accuracy in admin work\nComfortable using Microsoft Excel and other office software\nAbility to stay organised and prioritise workload\nWillingness to learn and take on technical product knowledge (training provided)\nPrevious customer service experience is desirable, but not essential\n\nWhat We Offer: \n\nFull on-the-job training and support\nA friendly and supportive team environment\nOpportunities for growth and development within the business\nMonday-Friday working hours (no weekends)\n#INDASH25

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