Technical Customer Service Advisor

Job Description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Key Responsibilities:

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• Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.

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• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.

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• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.

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• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

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Hours of Work:

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• \nFull-time: 39.5 hours per week.

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• Shift Pattern:

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• Monday to Friday: Between 8am - 6pm

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• Saturday: 8am - 12pm

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Minimum Requirements:

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• Proven customer service experience.

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• GCSE Grade 4 or equivalent in English.

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• Good knowledge of Microsoft applications and web-based platforms.

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• Previous contact centre experience is but not essential.

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Rewards and Benefits:

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• \nComprehensive Training: 4-week training program to ensure you're fully equipped for the role.

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• \nAnnual Bonus: A bonus scheme based on performance.

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• \nAnnual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.

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• \nPension Scheme: Company contributes 7%, and employees pay 1%.

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• \nEmployee Assistance Programme: Support for personal and professional matters.

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• \nHealth Benefits: Free flu jabs and eye tests.

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• \nOn-Site Amenities: Subsidised bistro and coffee shop.

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• \nEmployee Benefits Hub: Access to additional discounts and offers.

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This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.