Technical Claims Manager

Job Description

Technical Claims Manager

Salary: Agenda for Change, band 8b £58,972 -£68,525 per annum

Location: NHS Resolution London and Leeds offices with an option for hybrid working or fully remote home working

Closing date: Thursday, 2 May 2024 at 23:59pm

To apply please provide us with your CV highlighting what you will bring to this role in terms of your background, experience, skills, and career achievements to date.

Your CV and covering letter should be sent by the closing date to nhsr.claimscv@nhs.net.

A candidate pack with job description and more information on the role, team and organisation is available on request via email: nhsr.claimscv@nhs.net and we strongly encourage the applicants to review the pack and job description, before applying.

About the team:

The Technical Claims Unit (TCU) is a team of highly specialised technical claims managers dealing with the most complex and high value clinical negligence and personal injury claims against the NHS in England. The team acts as a point of referral for the wider claims teams to advise on strategy and decision making in these very difficult cases.

Referrals may relate to seven figure birth injury claims, complex legal issues including illegality, wrongful birth, sensitive matters relating to contributory negligence or proposals to resile from admissions, cases involving surveillance and fraud, the investigation and management of group litigation and related concerns and much more.

What do the current Technical Claims Managers say:

“No day is the same in TCU; we see the length and breadth of claims from across the NHS and are very much at the forefront in shaping the approach to dealing with these highly complex matters. TCU is a close-knit team, highly skilled and experienced. As a TCM, I also have the opportunity to provide training and mentoring to colleagues and am involved in a number of projects both technical and operational. NHSR lives and breathes its PEER values and I am proud to be a part of it, helping to achieve its strategic priorities as a member of TCU.”

“Working in the TCU provides a consistent exposure to novel, high value and/or complex claims across our indemnity schemes. The work is infinitely varied, challenging and interesting. It involves working with and learning from colleagues who are genuine experts with an impressive depth of knowledge and experience across all aspects of claims management.”

The opportunity:

We are looking for talented and experienced Technical Claims Managers to join our dedicated Technical Claims Unit (TCU) on a permanent contract basis.

You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues.

The postholder will be expected to demonstrate a high level of legal knowledge as well as excellent analytical and communication skills. The role will include providing advice and guidance to colleagues, across the organisation, on cases referred from the claims teams. You will in addition handle your own cases.

We provide a supportive environment for our staff with the opportunity to utilise and expand your expertise in health care work and the opportunity for personal development.

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our London and Leeds locations

The top candidate for the role will also demonstrate the following competencies:

Strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims preferably including birth injury claims, including understanding legal processes, relevant case law and both sides’ perspectives.

Exceptional oral and written communication

Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner

Excellent skills in devising and managing projects and supervising staff engaged upon them

Excellent ability to deliver training and presentations to a wide audience externally and internally

Experience and expertise in drafting reports, briefs and presentations for an external and internal audience

Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities

Great team working and a collaborative approach

Analytical and innovative ways of thinking

Ability to multi task and prioritise

About us

NHS Resolution is an Arm's Length Body of the Department of Health & Social Care. As a not-for-profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients.

We have four key service areas:

Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

Join NHS Resolution and be part of the wider NHS family.

• are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
• share learning for improvement and preserving resources for patient care.

NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:

Professional

We are dedicated to providing a professional, high-quality service, working flexibly to find effective and efficient solutions.

Expert

We bring unique skills, knowledge, and expertise to everything we do.

Ethical

We are committed to acting with honesty, integrity, and fairness.

Respectful

​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.

To aid our values we have well established networks for staff on , , + and sustainability. We also hold a level 3 award in the Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice and we offer the following benefits.

• salary and benefits package.
• for career growth and development.
• and innovative work environment.
• in a progressive environment towards data-driven strategies.
• commitment to , equality, and .
• to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• hours employee assistance programme from Health Assured (EAP)
• care vouchers for SpecSavers.
• service discounts.
• Light card, a discount service for the emergency services and the NHS.
• to work scheme.
• ticket loan scheme.

Additional information:

Further assessments will take place remotely in w/c Monday, 13 May 2024 and interviews for this role will take place remotely in w/c Monday, 27 May 2024.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact nhsr.claimsrecruitment@nhs.net

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.