Technical Advisor I - Dental (Monday to Friday 7:30am to 4:30pm)

Job DescriptionJob DescriptionEssential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals. 
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction. 
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance. 
• Maintains a day to day professional relationship with dental technicians and managers. 
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed. 
• Performs other related duties and projects as business needs require at direction of management. 

Education and Experience:

• High school diploma or equivalent.
• Bachelor’s degree, .
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications .

Pay Range: $23.00p/hr.