Technical Advisor in Hampshire
Job Description
TECHNICAL ADVISER
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FUNCTION:
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• Activity rate at full time position
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• Shall serve as Technical Adviser and report to Head of R&D Services (Technical Assistance Group)
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• Based in UK dedicated to local customer activities at their site (Hampshire)
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• Ensure full customer satisfaction by providing high level of technical services and close relationship
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ROLE AND ACTIVITIES:
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Provide Technical Services to customer to:
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o Ensure and assist customer design in security ink formulations
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o Advise from an ink and solution perspective on any customer projects on linking ink formulations to new design software digital proofs, printing proofs and to factory formulations
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o Answer any queries customer has on site or refer to query to Global HQ.
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o Find solution to technical issues and reinforce technical knowledge to customer
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o Ensure the optimal use of our products to the customer and optimise current products and solutions (in collaboration with the headquarters when necessary)
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o In charge of technical visit report/monthly activity report, follow-up and communication (in collaboration with the headquarters when necessary)
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o Ensure efficient, timely and documented product complaint treatment (NC) (in collaboration with the headquarters when necessary)
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PROFILE:
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• Engineering degree in Chemistry or equivalent in printing industry (3-5 years’ experience in chemical or printing industry is an advantage)
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• Flexible and willing to possibility travel to different customer sites when needed
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• Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast-paced team environment independently
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• Ability to establish credibility with internal & external stakeholders, strong ethics and customer
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• Excellent communication & interpersonal skills
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• English. French highly appreciated
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• With a driving license