Technical Advisor in Belper
Job DescriptionTechnical Advisor \n
Belper, Derbyshire
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⏰ 39.5 Hours per Week
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Are you naturally curious, love solving technical problems, and enjoy helping people?
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We're looking for a Technical Advisor to join a busy and supportive Service Technical team in Belper. This is a fantastic opportunity for someone with technical support experience who enjoys troubleshooting, learning new products, and delivering exceptional customer service.
\n Technical Advisor - What You'll Be Doing\n
As a Technical Advisor, you'll be the go-to expert for technical support and customer guidance.
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✅ Provide technical advice and support to Gas Safe registered engineers and end users.
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✅ Investigate, diagnose, and explain technical issues clearly and professionally.
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✅ Deliver outstanding customer service over the phone in a fast-paced environment.
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✅ Work towards individual and team KPIs while maintaining high levels of customer satisfaction.
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✅ Adapt to seasonal business demands, with busier periods during winter and dedicated training and development opportunities throughout quieter months.
\n Technical Advisor - What We're Looking For\n
We're looking for someone who enjoys getting to the root of a problem and finding solutions.
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✔️ Strong technical aptitude and a genuine curiosity about how things work.
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✔️ Previous Level 3 Technical Support experience would be ideal.
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✔️ Candidates with Level 1 or Level 2 Support experience will also be considered if they can demonstrate excellent troubleshooting skills.
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✔️ GCSE English Grade 4/C or above (or equivalent).
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✔️ Good IT skills, including experience with Microsoft Office applications and Salesforce.
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✔️ Excellent communication skills with a collaborative team-focused approach.
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✔️ Contact centre or call centre experience would be advantageous, but it's not essential.
\n Technical Advisor - What's in it for You?\n
Up to £1,500 annual bonus
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25 days holiday plus bank holidays
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Generous pension scheme
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️ Modern, refurbished contact centre with sit-stand desks
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Structured shift planning to support work-life balance
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Comprehensive product training and ongoing development
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Fun team events, incentives, and competitions
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Opportunities to develop technical expertise and progress your career
\n Why Join as a Technical Advisor?\n
This is more than just a support role. As a Technical Advisor, you'll become a trusted technical expert, helping customers resolve issues while developing specialist knowledge within a well-established and growing organisation.
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If you're passionate about technology, enjoy helping people, and thrive on problem-solving, we'd love to hear from you! ✨
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Apply today and take the next step in your technical support career.
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Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.