Technical Advisor in Belper
Job Description
Technical Advisor
\n
Belper, United Kingdom
\n
39.5 hours per week
\n
\n
\n
Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you.
\n
\n
What You'll Do
\n
- \n
- Provide technical advice to Gas Safe registered engineers and end users.
- Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
- Deliver outstanding customer service over the phone in a fast-paced environment.
- Work towards KPIs, ensuring performance and customer satisfaction.
- Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.
\n
\n
\n
\n
\n
\n
What They're Looking For
\n
- \n
- Strong technical aptitude and curiosity to understand how things work.
- Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.
- Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.
- GCSE Grade 4 or above (or equivalent) in English.
- Computer literacy, including Microsoft applications and Salesforce.
- Excellent communication skills and a team-oriented mindset.
- Call centre experience is beneficial but not essential.
\n
\n
\n
\n
\n
\n
\n
\n
What You'll Get
\n
- \n
- Competitive salary of £27,349 per year plus up to £1,500 bonus.
- 25 days holiday + bank holidays.
- Generous pension scheme for long-term financial security.
- Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.
- Clear shift planning to support work-life balance.
- Fun team-building events and competitions.
- Full product training provided.
\n
\n
\n
\n
\n
\n
\n
\n\n
Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.