Technical Account Manager

Job DescriptionJob DescriptionSalary: 90,000 DOE

Technical Account Manager (TAM)

At CR-T, were a team of innovators, technologists, and problem-solvers who care deeply about the work we do. With a fun, fast-paced culture and high standards of excellence, we deliver impactful solutions for our clients. We're seeking a Technical Account Manager (TAM) to serve as the strategic liaison for our Managed Services clients - driving satisfaction, retention, and technological alignment. You will act as both a trusted advisor and a client advocate.

What You'll Do:

Client Relationship & Retention:

• Serve as the primary business and technical liaison for assigned managed services accounts.
• Foster strong, long-term relationships with clients through regular check-ins and review meetings, driving satisfaction and loyalty.
  
• Promptly manage client concerns or escalations, ensuring resolution and high satisfaction.

Technology Stack Alignment:

• Assess client technology environments to ensure alignment with MSP standards and best practices.
• Identify outdated systems and propose upgrades and migrations based on ROI and long-term supportability.
• Recommend security and infrastructure improvements aligned with business goals.
• Track and promote standardization across the client base to improve efficiency and reduce support needs.

Strategic Guidance & Planning:

• Guide clients through annual IT planning and budgeting processes.
• Collaborate with the sales and vCIO teams to propose licensing and infrastructure upgrades.
• Stay current with emerging technologies and MSP offerings.

Collaboration & Internal Coordination:

• Partner with internal teams (helpdesk, NOC, project, and procurement) to deliver client expectations.
• Maintain accurate documentation in PSA and CRM systems (e.g., ConnectWise, Autotask).
• Identify and address recurring support issues with strategic solutions.

What You Bring

Required Skills & Experience:

• 3+ years in a client-facing MSP role (e.g., Account Manager, TAM, vCIO).
• Solid understanding of IT infrastructure, cloud services (Microsoft 365, Azure), security solutions, and networking.
• Excellent communicator with strong business and consultative acumen.
  
• Experience with tools like ConnectWise, IT Glue, or similar MSP platforms .
• Detail-oriented, proactive, comfortable working at a fast pace.

Performance Metrics:

• Client retention rate and satisfaction (CSAT/NPS)
• Stack alignment percentage and adoption
• Decrease in reactive support incidents per client Ideal

Why You'll Love Working Here

• High-performing, team building atmosphere
• Growth-driven culture that invests in you
  
• Competitive salary and benefits:
  • 10 Paid Holidays + PTO
    
  • Hybrid Schedule Option
  • Cell Phone & Gym membership Reimbursement
  • Health Insurance, 401k
    
• Salary Range: up to $90,000, DOE

Apply now to join a team that values excellence, innovation, and relationships.

We care. We deliver WOW. We hope to meet you soon.