Tech Support Field Technician in Indianapolis
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Job DescriptionJob DescriptionDescription:
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Job duties:
- Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
- Troubleshooting technical issues and working to resolve them in a timely manner.
- Maintaining accurate and up-to-date records of customer interactions and technical support requests.
- Assisting with product installation and maintenance as needed.
Requirements:
- Must be willing to travel within the US (all expenses will be Covered by the Company)
- Some technical support experience
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Familiarity with lithium batteries ()
- Associates degree in relative field ()
- Bilingual in English and Chinese ().
Benefits:
- Medical
- Vision
- Dental
- PTO
- 401(K)
- 401(K) match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 1 year (Required)
- Hardware Repair: 1 year (Required)
Requirements:
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.