Systems Engineer in Tempe

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Job DescriptionJob Description

Job Summary:

We are seeking a detail-oriented and highly motivated Systems Engineer to join our team. The ideal candidate will have at least 2 years of experience in system design, integration, and troubleshooting. This role involves working closely with cross-functional teams to ensure the smooth operation of IT systems, network infrastructure, and software applications. The Systems Engineer will play a key role in maintaining system performance, security, and reliability. This is an in-office position.

Who We Are
Better Direct is a leading Value-Added Reseller (VAR) of IT hardware, software, and services based in Tempe, Arizona. We proudly support customers in all 50 states, including U.S. federal offices abroad.

Key Responsibilities:

• Design, implement, and maintain IT systems, ensuring high availability and performance.
• Analyze, troubleshoot, and resolve system issues related to hardware, software, and networking.
• Assist in system integrations, upgrades, and migrations.
• Monitor system performance and implement improvements to optimize efficiency.
• Develop and maintain system documentation, including network diagrams, standard operating procedures, and technical specifications.
• Collaborate with software developers, network engineers, and security teams to enhance system functionality.
• Perform regular system maintenance, patches, and updates to ensure security compliance.
• Provide technical support and training to end users as needed.
• Stay up to date with emerging technologies and industry best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in systems engineering, IT support, or related roles.
• Strong understanding of operating systems (Windows, Linux) and networking principles (TCP/IP, DNS, DHCP, VPNs).
• Active Cisco Certified Network Associate (CCNA) certification.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud is a plus.
• Familiarity with virtualization technologies (VMware, Hyper-V) and containerization (Docker, Kubernetes) is desirable.
• Hands-on experience with system monitoring tools and scripting (PowerShell, Python, Bash).
• Knowledge of cybersecurity best practices and compliance standards.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be a US and local to Tempe, Arizona

Qualifications:

• Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or AWS Certified Solutions Architect.
• Experience with IT service management (ITSM) tools like ServiceNow or Jira.
• Background in automation and configuration management tools (Ansible, Puppet, Terraform).

Core Competency Requirements

Systems Architecture and Design: Hands-on experience with physical server environments configured for high availability, infrastructure redundancy, and scalable design is required.
Advanced Networking Fundamentals: While a CCNA provides foundational knowledge, this role demands a deeper, practical understanding of networking concepts that go beyond the certification scope.
Virtualized Infrastructure: Familiarity with cluster-based designs, virtual machines, and storage replication strategies across nodes is crucial—especially in support of disaster recovery planning and failover handling.
Core IT Systems Support: Proficiency in Active Directory administration, logical IT troubleshooting, and systems-level problem solving is expected. The candidate must be capable of identifying root causes and resolving issues independently—not necessarily with advanced methods, but with a clear understanding of underlying systems.

Job Type: Full-time

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