Systems Engineer in San Diego

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Job DescriptionJob Description

Position Summary

The position of Systems Engineer will be responsible for the performance, availability, and reliability of SDCCU’s information technology infrastructure serving both SDCCU’s employees and customers. Maintain high quality service and production standards as set by the organization.

Minimum Qualifications (Education, Experience, Skills):

• 6 years’ experience supporting applications and systems in a production environment, preferably for a SaaS software or financial organization.
• Advanced and in-depth experience and concepts of Microsoft Windows Server administration and Active Directory environments
• Advanced and in-depth experience along with the fundamental understanding of at least one type of virtualization platform (ie. VMware, Hyper-V, KVM, etc).
• Advanced and in-depth experience along with the fundamental understanding of at least one type of Storage Operating System (ie. NetApp, Dell EMC, Pure Storage)
• Fundamental understanding of the OSI model and network communication layers.
• Ability to work independently to accomplish assigned tasks.
• Proven organizational and multi-tasking skills.
• Effective verbal and written communication skills. Project Management skills, process oriented with attention to detail.
• Comfortable performing in a process-oriented and change-controlled working atmosphere.
• Team player; he or she should be able to communicate, lead and coach other team members, present to non-technical audience including customers.
• Solution-oriented, constructive approach to problem-solving.
• Bachelor’s degree in a technical discipline or at least 6 years of experience plus an engineer level certification, such as a MCSE, VCP, or other related IT certifications.

Desired Qualifications (Education, Experience, Skills):

• Familiarity with VMware on HCI is a plus.
• Familiarity with AIX, Dell EMC, or Pure Storage solutions are a plus.
• Working knowledge of Linux system administration.
• Working knowledge of at least one scripting , ie. PowerShell, Bash, Python, etc.

Essential Duties and Responsibilities

Systems Engineering:

• Design, configure, and assist in the advanced administration of servers, operating systems, and storage arrays.
• Configure and assist in the advanced administration of Active Directory environments
• Conduct compute, storage, and virtualization capacity planning and recommendations for growth.
• Perform virtual machine deployment and management of new and existing systems and solutions dependent upon that footprint.
• Installation and management of existing hyperconverged infrastructure environments supporting a mixture of Windows and Linux operating systems.
• Responsible for security and performance monitoring in addition to being able to troubleshoot systems, virtualization, or storage-related issues in a logical manner.
• Implement and operate server, storage, and backup infrastructure systems and related disaster recovery processes
• Responsible for vulnerability remediation and resolution efforts across various infrastructure systems.
• Develop and maintain compute and systems monitoring and observability strategies.
• Produce and draft the necessary documentation for engineered and maintained systems along with associated processes.
• Demonstrate a willingness to learn and work with unfamiliar network and machine operating systems with the desire to leverage automation tasks against repeatable tasks.
• Manage and facilitate the progress of assigned technical IT-related projects and taskings.
• Participate in and contribute to Agile methodologies and sound engineering principles.
• Research, recommend, and develop innovative solutions.

Operations and Support:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Provide Tier III and advanced-level support requested from the engineering and operational departments; investigate and troubleshoot system hardware, software, and application issues.
• Provide escalated support for operational issues possibly during and after normal business hours for systems and branch offices.
• Analyze, troubleshoot and resolve system hardware, software, and networking issues.
• Demonstrate the ability to train operational departments with documented processes and procedures.

Maintenance:

• Assist with applying OS patches and upgrades on a regular basis, and upgrades of administrative tools and utilities.
• Upgrade and configure system software that supports the company’s infrastructure and its application services per operational need
• Perform system maintenance to network devices, storage arrays, and servers during approved maintenance windows.
• Assist in performing ongoing performance tuning, hardware upgrades, and systems optimization as required.
• Maintain datacenter environmental and monitoring equipment
• Participate and assist in disaster recovery planning, testing, and execution to meet compliance requirements.
• Maintain and administer systems and software licensing as needed.
• Maintain and draft operational, configuration, and other procedures and documentation.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties & Responsibilities

• Perform duties as assigned.
• Provide after-hours support within SLA’s.
• Occasional travel.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Monday-Friday: 8:00am/5:00pm
Full Time – 40 hours a week

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