Systems Engineer in Pittsburgh

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Job DescriptionJob DescriptionSalary: $85,000 - $95,000

At Allegheny County Department of Human Services (ACDHS), our mission is to improve the
welfare of the Countys most vulnerable . We operate, influence, and fund essential
services worth over $1 billion that more than 200,000 depend on each year, including
treatment for mental health and addiction, homeless housing, and child and older adult protective
services. Over the past 20 years, we have built a reputation for being on the cutting edge
of state and local governments using analytics and technology to deliver more effective and
efficient public services.

Summary

The Systems Engineer owns server and platform operations across on-prem and Microsoft
Azure. You will improve reliability through standard builds, automation, disciplined patching,
and dependable backups. You will also support voice and Microsoft 365 operational requests
through coordination with county enterprise partners and internal stakeholders.

Core Outcomes

Improve server reliability and reduce repeat incidents through standard configurations
and root cause fixes.

Raise patch and vulnerability remediation performance through consistent scheduling,
validation, and reporting.

Improve recovery readiness through restore testing, clear runbooks, and predictable
backup operations.

Reduce manual work through scripting and repeatable build processes.
Key Responsibilities

Engineer and support Windows Server platforms across on-prem and Azure, including
provisioning, configuration, and lifecycle management.

Own server patching and vulnerability remediation, including scheduling, validation, and
rollback planning.

Own backup operations and recovery testing, including routine restore tests and
documented recovery procedures.

Support and core platform services, including Active Directory, DNS, DHCP, and
Group Policy operations in coordination with security standards.

Support virtualization and storage operations, such as VMware or equivalent, capacity
checks, performance triage, and host health.

Support Azure operational needs tied to server workloads, including VM operations,
images, RBAC assignments, tagging support, and monitoring.

Build and maintain monitoring and alerting for server and platform health. Tune noisy
alerts and define clear escalation paths.

Write and maintain automation scripts for routine operations using PowerShell and one
additional scripting where practical.

Participate in an on-call rotation and respond to after-hours incidents per established
procedures.

Participate in incident response and after-action reviews. Drive root cause analysis and
remediation plans with measurable follow-through.

Maintain runbooks, build standards, and documentation. Keep documentation current
after approved changes.

Work within change control practices and coordinate planned maintenance with
stakeholders.

Office 365 Administrative duties, including Exchange and SharePoint.

Cisco Call Manager\VoIP administration duties.

Perform other duties as assigned.

Required Qualifications

4 or more years of hands-on experience supporting Windows Server in an enterprise
environment.

Strong experience with patch management and server operations, including
troubleshooting performance and availability issues.

Strong experience with backup and restore processes, including recovery testing.

Strong PowerShell skills used for automation and operational support.

Working knowledge of Active Directory, DNS, DHCP, and Group Policy operations.

Experience with virtualization platforms such as VMware vSphere, Hyper-V, or
equivalent.

Experience supporting server workloads in Azure, including VM operations and basic
Azure administration.

Experience providing Microsoft 365 administrative support, including Exchange and
SharePoint.

Experience supporting an enterprise voice and VoIP environment in a coordination role,
including incident triage and partner engagement.

Strong documentation and experience working within incident management and change
control processes.

Qualifications

Basic Linux administration experience.

Experience supporting monitoring tools and log platforms.

Experience working in environments aligned to NIST or HIPAA controls.

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