Systems Engineer in Middleton

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Job DescriptionJob Description

This is a hybrid position requiring 3 days in office at our Middleton, WI office location. **We may consider someone for a Senior Systems Engineer role with the right experience** #LI-Hybrid

At CapSpecialty, we are a specialty underwriting company being driven by well-informed, entrepreneurial and proactive employees. Come join our exciting company where you can really make an impact, and each individual's unique skills and talents are recognized and valued. You will find an accessible leadership team that welcomes opinions and ideas. We owe much of our success to our collaborative environment and set of three guiding principles rooted in customer-centricity, employee excellence and corporate culture.

We offer competitive compensation and benefits packages – including an innovative open vacation plan, generous paid sick and parental leave, fully vested matching 401k, company-paid group term life insurance and short- & long-term plans, professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance. Please see our full list of Total Rewards here.

CapSpecialty is seeking a Systems Engineer who provides IT architecture design and planning, installation, configuration, documentation, training and day-to-day support of IT services related to the operation, performance, security, and availability of data, application and voice communications systems. Builds servers, analyzes system performance, recommends adjustments and prepares proposals for a variety of complex business application and network infrastructure functions. Ensures cost effective performance, high availability, security and reliability of network systems, business applications, and other services.

Duties/Responsibilities:

• Design, implement and manage environments for network-based business applications.
• Work with the application teams to optimize stability and performance, analyze problems, recommend solutions, and implement improvements and document results.
• Perform routine operational system management including administration, performance monitoring, backup/recovery, and problem resolution.
• Monitor systems for stability, availability, security, capacity, and performance.
• Analyze problems, recommend solutions, implement improvements and document results.
• Ensure adherence to established policies and procedures.
• Ensure the consistent and effective application of the CapSpecialty Security Program and policies to all design, implementation and management tasks.
• Responsible for appropriate escalation and handling of security incidents per the Incident Response Policy.
• Research new technology and solutions that enable CapSpecialty staff to perform their work more effectively, provide “ease of doing business” for our agents, or generate cost savings.
• Provide technical assistance, guidance, instruction and documentation to Help Desk Support Analysts, system and database analysts, business analysts, project managers and the business.
• Handle other network and server administration tasks and activities as assigned.

Supervisory Responsibilities:

None.

Core Competencies:

• Excellent communication skills, ensuring that consistent, effective and respectful written and verbal communication is utilized while working for CapSpecialty.
• The ability to work well within a team or individually to deliver projects or tasks on time and within budget.
• Flexibility with work hours will be required including the potential of working early, late evenings and/or weekends.
• Position requires employee to be part of a 24x7 on call rotation to ensure CapSpecialty’s environment is functioning at acceptable levels.

Education and Experience:

• Bachelor’s Degree in Computer Science or equivalent.
• 5 years of systems administration and network engineering experience.
• At least 3 years in an enterprise environment supporting business-critical applications in a mixed operating system environment.
• Experience configuring network components and servers supporting web-based applications, enterprise databases, and other network resources.
• Specific experience with Microsoft Windows, Linux, VMWare, IIS, Exchange, WAN communications, storage area networks, security/protection software, monitoring systems, network management systems, SCCM/Intune, Oracle and SQL databases.
• Overall technical skillset, depth of knowledge related to CapSpecialty specific technology, communication skills, leadership skills and understanding of the business will determine senior or non-senior level placement.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift hardware weighing up to 50 pounds.
• Must be able to crawl under desks and walk up and down stairs.

CapSpecialty is a leading provider of specialty insurance and bonds for small- to mid-sized businesses in the U.S., offering casualty, professional liability, surety and fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results. CapSpecialty is an operating subsidiary of Berkshire Hathaway, and its carriers have an A ("Excellent") rating from A.M. Best, writing both admitted and non-admitted policies. For more information, please visit CapSpecialty.com.

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