Systems Engineer III (Tier 3 Mobility Engineer)

Job DescriptionJob Description

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Systems Engineer III (Tier 3 Mobiity Emgineer) to support contract work based out of Washington, DC. The exempt postion is considered remote.

Possess or ability to obtain Public Trust

Responsibilities:

• Maintain and document Microsoft Intune Mobile Device Management (MDM) system.
• Maintain the development, test, and production environments.
• Gather, review, and troubleshoot log files to ensure optimal performance and resolve issues.
• Work with the Apple Device Enrollment Program (DEP) to deliver mobile device provisioning, deployment, and support.
• Configure and deploy user certificates to mobile devices for encryption and authentication.
• Provide Tier 3 technical and customer service, serving as Tier 2 escalation point for 3500 federal employees and contractors, supporting iPhones, iPads, MiFi, and Air cards. Some examples are iOS device issues, including enrollment failures, app deployment, and policy conflicts.
• Responsible for the coordination of change and release management activities for MDM services, functions, patches, and upgrades in production including configuration, scheduling, impact / risk analysis, obtaining approval, communications, testing, implementation, monitoring, and after-action operations.
• Follow problem and incident management to troubleshoot and restore services caused by outages, and defects.
• Assess and report performance, access, licensing, capacity, and recommend solutions.
• Provide guidance on best practices surrounding mobile device management.
• Provide occasional after-hours support for Tier 3 related emergencies, occasional VIPs, or performing system maintenance.

Required Education and Certificton:

• Bachelor's degree or equivalent experience in a technical discipline; additional years of experience will be considered in lieu of a degree.
• Microsoft Certified: Endpoint Administrator Associate (optional but relevant)
• Apple Certified IT Professional (ACiT) (optional but relevant)

Qualifications, Knowledge, and Skills

• Ability to configure and maintain security policies in MDM solution and assist in enforcement & remediation as required
• Experience with implementing mobile MDM concepts ex: iOS – supervision, restriction polices, per app VPN.
• Proficiency with deploying and supporting Microsoft 365 mobile apps
• Tech-savvy communicator who thrives on solving device issues and connecting with customers one-on-one-whether it's over the phone, through email, or in live chat.
• Excellent customer service and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Service-Now ticketing experience
• Works under minimal supervision and independently perform duties.
• Microsoft Intune / Endpoint Manager
• Apple Business Manager (ABM)
• Apple Push Notification Service (APNs)
• Apple Volume Purchase Program (VPP)
• Apple Device Enrollment Program (DEP)
• iOS MDM/MAM policy configuration
• Azure Active Directory (Azure AD) Entra-ID
• Conditional Access Policies
• Mobile Threat Defense (e.g., Microsoft Defender for Endpoint)
• Excellent oral and written skills.
• Excellent critical thinking skills.
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.