Systems Engineer III Professional Services - Project Engineer

Job DescriptionJob Description

The Systems Engineer III will be responsible for project consulting on the design creation, configuration, and implementation of customer’s Local and Wide Area Networks (LANs/WANs), virtualization infrastructure, their core components, servers, interconnections, and endpoint systems. Additionally, the Systems Engineer III will participate in Team Management functions.

Roles and Responsibilities:

• Perform network analysis of client networks to identify deficiencies and make recommendations for stabilization.
• Generate and maintain configuration documentation for all client production networks and systems.
• Careful creation and modification of internal processes and procedures to be used by other engineers Implementation of a variety of network technology for clients including but not limited to: Server virtualization, SANs, groupware, Active Directory, Group Policy Objects, routing and switching, enterprise backup solutions etc… Disaster Recovery/Business Continuity design, implementation, and testing
• Provides technical assistance to both internal and external users for installed applications and remote access solutions
• Provide support to other engineers and function as an escalation engineer
• The Systems Engineer III must be able to research and resolve client technical issues using problem-solving and critical-thinking skills
• Document problem resolutions in the support knowledgebase
• System and Network hardware/software/firmware upgrades for clients and WST
• Lead and manage a team of engineers throughout a client project to include being the escalation engineer for critical issues
• Maintain professional and considerate work relationships inside and outside the department.
• After-hours and weekend work as necessary
• Project engineers are required to set their company-provided cell phone to provide an audible alarm for text messages and phone calls outside of normal business hours
• Maintain relevant, up-to-date knowledge of Operating Systems and support technologies
• This position requires 50 - 100% travel within the Tampa Bay area. Minimal and occasional travel, including overnight stays otherwise. Remote work is allowed when applicable.
• Provide quality customer service
• Strong organizational skills
• Install, operate, maintain, troubleshoot and repair servers, SANs, networks and desktop computers for clients
• Implement system and software upgrades for clients
• Identify and resolve hardware and software problems for Microsoft Windows based systems
• Identify and resolve issues in virtualized environments to include Microsoft and VMware
• Work closely with other team members and Service Desk personnel to resolve problems and document solutions for clients
• Excellent analytical and communication skills, sound judgment, and the ability to work effectively with clients and other support members with basic troubleshooting skills
• Contribute to process documentation and improvement for clients and WST

Requirements:

• High school diploma
• Associates Degree or equivalent work experience
• Ability to architect complex network solutions
• Ability to communicate design concepts and justifications to C-level clients
• Ability to create and develop detailed, scripted instructions
• The ability to translate technical terms into non-technical

Advanced skills Implementing and managing the following technologies

• Enterprise backup software such as Veeam, Unitrends, Backblaze, Wasabi
• Microsoft Exchange
• IIS
• Windows 2008-2022
• Cisco, Meraki, HP, Ubiquity switching products
• Cisco, Meraki, Sonicwalls, Watchguard and Ubiquity firewalls
• SQL Server (basic administration and maintenance)
• VMware and Microsoft Hyper-V
• Cisco, Meraki and Ubiquity Wireless
• Cisco Unified Communication Platform, 3CX, Cisco Webex calling
• Remote Desktop and Citrix
• SAN – Storage Area Networks (iSCSI & Fiber)

Advanced skills using the following technologies/standards

• Routing and Switching
• Access Control Lists
• VLANs and Trunking
• Command Line Interfaces
• Active Directory
• Group Policy
• Windows Registries
• DNS
• DHCP
• WINS
• VPN - Cisco Meraki and Sophos

Experience with:

• Microsoft Exchange
• Microsoft Windows Servers from 2008-2022
• Cisco Networking including Routers, Switches and Firewalls
• Disaster Recovery and Business Continuity Technology
• Phone systems

Certifications

• Exchange or SQL Certification
• VCP
• MCITP or MCSE
• CCNA

Very strong organizational and time-management skills are required. A minimum of 10 years previous technical or field service experience. Must be able to use basic hand tools, climb a ladder, and lift 50 lbs.

Company DescriptionpredictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. That has been servicing businesses locally, nationally and internationally since 2004. predictiveIT is growing 20% year over year, and expect to increase that growth rate over the next 5 years. We have a great team, great culture, great clients and a leadership team that really cares about our people. predictiveIT provides excellent benefits including covering most of the cost of our employees’ health coverage and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.

If you naturally align with our core values, we look forward to meeting you!
We take servicing our clients personally!
We strive to do, and be the best at whatever we do!
We are committed to being proactive, so we don’t have to be reactive.
We give solutions not excuses.
We are Accountable in everything we do.
We value Results over Activity.
We are committed to Constant and Never-ending Improvement.
We always work smart, but will work hard when needed.
We have a Passion for this work!
We say what we do and do what we say!Company DescriptionpredictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. That has been servicing businesses locally, nationally and internationally since 2004. predictiveIT is growing 20% year over year, and expect to increase that growth rate over the next 5 years. We have a great team, great culture, great clients and a leadership team that really cares about our people. predictiveIT provides excellent benefits including covering most of the cost of our employees’ health coverage and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve. \r\n\r\nIf you naturally align with our core values, we look forward to meeting you!\r\nWe take servicing our clients personally!\r\nWe strive to do, and be the best at whatever we do!\r\nWe are committed to being proactive, so we don’t have to be reactive.\r\nWe give solutions not excuses.\r\nWe are Accountable in everything we do.\r\nWe value Results over Activity.\r\nWe are committed to Constant and Never-ending Improvement.\r\nWe always work smart, but will work hard when needed.\r\nWe have a Passion for this work!\r\nWe say what we do and do what we say!