Systems Engineer (Hybrid/Buffalo, NY)

Job DescriptionJob Description

Are you ready to launch your engineering career while making a real impact? We’re looking for a Systems Engineer to join our growing team of technical innovators. In this role, you’ll have the chance to work across diverse technologies, contribute fresh ideas, and help shape the future of our services and solutions. We’re seeking someone passionate about learning, collaborating, and delivering outstanding service to our clients. If you’re excited by the challenge of solving complex technical problems and you care deeply about contributing to a positive team culture, we want to meet you!

About PCI:

PCI (www.pciconnected.com) is a rapidly growing technology company dedicated to providing innovative IT solutions that empower businesses to thrive in the digital . We foster a culture that values individual contributions, open communication, and a close-knit team environment. At PCI, we are committed to pursuing excellence, unlocking human potential, and building strong relationships with our clients and employees.

Key Responsibilities and Essential Functions:

Projects & Strategic Initiatives:

• Act as a trusted technical advisor to clients by clearly communicating solutions and updates during support and implementation processes.
• Collaborate on designing and improving service solutions based on client feedback and evolving needs.
• Partner with sales teams to gather client requirements, evaluate technical options, and design solutions that align with business goals.
• Translate technical designs into implementation plans, then deploy and configure solutions.
• Contribute to process improvements and bring fresh ideas to enhance how we work.
• Participate in incident review discussions and help map out remediation strategies.
• Assist in writing and maintaining automation scripts to improve efficiency.
• Provide documentation and technical evidence for audits like SOC 2 or PCI and assist with remediation efforts as needed.

Support and Operations:

• Own and resolve tickets escalated from the Service Desk, collaborating with team members to ensure timely, high-quality outcomes.
• Troubleshoot and resolve technical issues across systems, cloud services, and networks.
• Participate in monthly patch cycles and quarterly maintenance windows to implement updates and keep systems running smoothly.
• Handle occasional after-hours escalations as part of a rotating on-call schedule.

Minimum Qualifications:

• Bachelor's degree in IT, Computer Science, or equivalent experience. 
• 3-5 years of hands-on experience in systems administration, technical support, or IT operations.
• Previous MSP or multi-client environment experience a plus.
• Server infrastructure and operating systems (Windows Server, Active Directory).
• Networking concepts such as firewalls, switches, and wireless solutions.
• Microsoft 365, including Intune, Entra ID, and Defender for Business.
• A drive to learn new technologies and take on challenging projects.
• Strong communication skills and a collaborative spirit.
• An analytical mindset with a focus on problem-solving and continuous improvement.
• Microsoft certifications, such as MS-102, AZ-104, MS-700, AZ-305, SC-300, .

FLSA Category - Exempt, full-time

Supervisory Responsibility – No

Location – Buffalo, NY (Hybrid)

Other Requirements - Night and weekend work may be necessary.

Compensation: $85,000.00 - $105,000.00 annual salary