Systems Engineer in Austin

Job DescriptionJob Description

WeInfuse is a web-based software solution built for infusion centers and pharmacies to help manage patient workflow.

Our product is a SaaS workflow tool for infusion centers and pharmacies. We help our clients track a million tiny details like scheduling, inventory, insurance paperwork, and clinical documentation. The work we do helps keep patients safe and gives our clients confidence that they’ll get paid for the work they do. What we do matters, and that feels good.

Learn more about us: https://weinfuse.com/blog/

WeInfuse is looking for a Systems Engineer to help us protect our systems, support our team, and keep our infrastructure running securely. This role has an equal focus on IT support and security operations. The ideal candidate is someone who enjoys variety, wants to grow across both disciplines, and is energized by solving real problems in a fast-moving environment.

This position will report directly to our executive team and have high visibility across the entire organization. You’ll act as the “go-to” problem solver for any internal troubleshooting, operate with a high level of autonomy, and play an integral part in ensuring our organization remains secure and HIPAA compliant.

What You'll Do

• Act as first point of contact for hardware & software issues across Mac & PC environments

• Set-up, configure, and maintain employee devices, accounts, and peripherals

• Manage user provisioning and deprovisioning across SaaS tools and internal systems

• Maintain IT documentation, asset inventory, and support ticketing

• Troubleshoot and resolve technical issues efficiently, escalating complex issues as needed

• Monitor and respond to security alerts across endpoints and network systems

• Support compliance efforts including audit preparation, access, reviews, and policy documentation

• Assist with & access management (AIM) and enforce least-privilege principles

• Help Maintain & improve network security configurations including VPN and firewall rules

What We're Looking For 

• Bachelors Degree, required

• Experience supporting both MacOS and Windows environments

• Understanding of networking concepts - DNS, DHCP, VPN, and firewalls

• Basic familiarity with endpoint security tools and security best practices

• Strong communication skills

• Bonus: Drata, Arctic Wolf, Microsoft InTune, JAMF, Google Workspace

About WeInfuse

Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.

Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.

For US-Based Roles:  We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. We use E-Verify to confirm the and employment eligibility of all new hires.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.