Systems Engineer in Alexandria

Job Description

Q-Free is a global leader in intelligent transportation solutions, helping communities improve mobility, traffic flow, road safety, and air quality through innovative, safe, and sustainable technology.

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We are seeking a customer-focused Systems Engineer to support a new client project within our Software Operations team. This role provides hands-on technical support for Q-Free platforms, client systems, and operational environments, ensuring reliable system performance and timely issue resolution.

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The ideal candidate is a strong problem-solver who communicates well with clients, works confidently across hardware, software, and network environments, and can support mission-critical systems in a 24/7 operational setting.

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• Exceptional troubleshooting and analytical skills

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• Outstanding customer service and client communication skills

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• Experience performing hardware, software, and system upgrades

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Key Responsibilities

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• Serve as a primary technical liaison for the client, responding to operational questions, support needs, and system issues.

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• Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues.

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• Install, configure, monitor, maintain, and support client systems, including file servers, database servers, workstations, applications, and cloud or on-premises infrastructure.

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• Manage system backups, recovery processes, system security, and performance monitoring in accordance with applicable procedures and client requirements.

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• Track, triage, and resolve issues in alignment with client-specific SLA guidelines, escalating when appropriate and following issues through to resolution.

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• Train operations staff on Q-Free platforms, products, features, and changes as they are introduced.

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• Document system architecture, configuration settings, troubleshooting procedures, installations, modifications, and other system changes.

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• Facilitate client meetings and change control processes, including preparing and presenting change proposals when needed.

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• Collaborate with Project Managers, Database Administrators, Software Engineers, Quality Assurance teams, vendors, and client stakeholders to support continued operation, upgrades, testing, implementation, and security of client systems.

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• Identify opportunities for system improvements and recommend upgrades that support technical standards, reliability, and client success.

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• Participate in cross-training and provide on-call support during off-hours as required.

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Experience and Qualifications

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• Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience.

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• Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms.

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• Experience supporting 24/7/365 operational environments and responding to production-impacting issues.

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• Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts.

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• Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams.

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• Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach.

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• Ability to work independently while also collaborating effectively with cross-functional teams.

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• Excellent technical documentation, training, organization, and attention-to-detail skills.

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• Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus.

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Q-Free America is committed to supporting the health and well-being of our employees and their families. We offer a dynamic and comprehensive benefits package that includes health, vision, and dental coverage; a 401(k) plan; an employee assistance program; flexible benefits; and company-paid life, short-term , and long-term coverage.

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For more information, visit our website at www.q-free.com

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We appreciate the interest of all applicants; however, only candidates selected for further consideration will be contacted.

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Q-Free proudly celebrates and is committed to fostering an inclusive workplace.

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