Support Engineer / Maintenance (Part-Time)

Job DescriptionJob DescriptionResponsibilities:

• Provide Tier 1/Tier 2 support post-implementation
• Troubleshoot bugs and resolve user-reported issues
• Maintain system patches, updates, and enhancements
• Prepare system monitoring and uptime reports

Qualifications & Experience:

• Associate's or Bachelor's in IT or related field
• 3 5 years in technical support or software maintenance
• Experience with ticketing systems (e.g., ServiceNow, Zendesk)
• Familiarity with cloud-based support tools and remote diagnostics