Supply Chain Specialist

Job Description

Role: Supply Chain Specialist\n\nLocation: Onsite – Heathrow / Hounslow\n\nRole Type: 12 months - initially\n\nSalary: TBC, potentially around £30 an hour – depending on experience\n\nAbout the Role\n\nThis opportunity, for one of the biggest aerospace companies globally, sits within the client’s Component Services Programme (CSP), a “Power by the Hour” support model where customers access a shared pool of repairable aircraft parts. Under this arrangement, customers are charged based on aircraft flight hours, and the client guarantees parts availability aligned with operational needs.\n\nAs a Customer Onsite Representative, you will act as the daily operational focal point for key CSP clients, primarily supporting the 737 CSP and Off-Platform programmes. You will be embedded within the customer’s facility or engage closely with their supply chain team, ensuring the smooth delivery, return, and tracking of critical aircraft components.\n\nThis is a customer- and supplier-facing role, offering exposure across the client, its primary supplier, and a diverse international team.

You’ll support service performance, part returns, inventory reconciliation, and reporting, all while driving improvements across multiple programmes.\n\nKey Responsibilities:\n\n * Act as the main point of contact for day-to-day operations with CSP customers\n\n * Manage the full lifecycle of parts through exchange and return processes\n\n * Coordinate inventory held at customer sites, ensuring it aligns with contractual and system requirements\n\n * Facilitate the timely return of unserviceable parts and manage discrepancies (e.g., damage, certification issues)\n\n * Track and report on service levels, including root cause analysis and supplier escalations\n\n * Support order management for routine maintenance and heavy checks across platforms\n\n * Participate in customer and internal performance reviews (daily to quarterly)\n\n * Assist in inventory audits and customer-driven corrective actions\n\n * Support CSP Activity Managers in reconciling partner data, analysing service gaps, and driving continuous improvement\n\nIdeal Candidate Profile\n\n * A self-starter with strong coordination and communication skills\n\n * Supply Chain experience within buying, planning and aerospace / aviation\n\n * Comfortable managing high-volume logistics and operational detail\n\n * Experience in customer support or supply chain within an aerospace or technical environment \n\n * Able to work cross-functionally across internal teams, customers, and third-party suppliers\n\n * Strong Excel/data skills for performance reporting and reconciliation\n\nWhat You’ll Gain\n\n * Experience working with a global customer and supplier base across Europe and the US\n\n * First-hand insight into the operation and profitability of a major PBH exchange programme\n\n * Exposure to senior leadership through regular programme reviews\n\n * Opportunity to help shape operational improvements and customer satisfaction outcomes\n\nNote: This role does not involve the creation of purchase orders but requires coordination across internal departments and client’s primary component supplier. Relocation is not offered