Supply Chain Operations Coordinator in Secaucus

Job Description

We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team.

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In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.

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Key Responsibilities:

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• Serve as the primary point of contact for operational escalations related to supply chain services

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• Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently

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• Proactively manage and resolve operational challenges, including:

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• Capacity constraints

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• Service disruptions

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• Appointment and delivery delays

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• Rate discrepancies and billing concerns

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• Partner closely with the Pricing team to evaluate alternatives and support solution development

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• Ensure clear, timely, and professional communication with all stakeholders

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• Monitor escalations through to resolution, maintaining accurate documentation and tracking

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• Identify recurring issues and recommend process improvements to enhance operational efficiency

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Qualifications:

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• Bachelor’s degree in Supply Chain Management or a related field

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• 3–5 years of experience in logistics, drayage, trucking, or supply chain operations

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• Strong understanding of drayage operations, carrier networks, and port/rail processes

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• Excellent communication, problem-solving, and organizational skills

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What We Offer:

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• Comprehensive health coverage – medical, dental, and vision

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• Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses

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• Commuter benefits – support for mass transit and parking

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• 401(k) retirement plan – with a 100% company match up to 6%

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• Generous Paid Time Off (PTO)

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• Annual Discretionary Bonus – based on individual and company performance

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• Company-paid life insurance – with optional additional coverage

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• Fully covered short-term and long-term insurance

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• Employee Assistance Program (EAP) – confidential personal and work-life support

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