Supply Chain Manager

Energy & Industrial Manufacturing

A global leader in advanced electrical interconnect and engineered energy solutions is seeking an experienced Global Customer Service Representative to support international customer operations, order management and cross-functional coordination across its global business.

Based in Des Plaines, Illinois, this position will act as a key interface between customers and internal teams across North America, Europe, the Middle East, Asia and other international markets. The successful candidate will take ownership of complex customer requirements throughout the full order lifecycle while coordinating with Sales, Operations, Engineering, Supply Chain, Quality and Logistics teams across multiple locations.

This is an opportunity for an experienced customer service or order management professional to take on a broader international remit within a technically advanced global manufacturing organisation.

About the Role

The Global Customer Service Representative will provide end-to-end support for strategic and international customer accounts, ensuring orders, enquiries and customer requirements are managed accurately, efficiently and consistently across multiple regions.

You will manage complex orders from quotation and order entry through production, international shipping and delivery, while serving as a central point of communication between customers and global operational teams. The position will also play an important role in resolving escalated customer issues, improving global customer service processes and ensuring consistent service standards across the organisation.

Key Responsibilities

• Manage the full customer order lifecycle from quotation and order entry through production, shipment and delivery.
• Support key international customer accounts, providing updates on pricing, availability, lead times and order status.
• Coordinate complex orders across multiple manufacturing facilities and global teams.
• Proactively manage delays, customer escalations, returns, warranty issues and shipment discrepancies.
• Ensure customer specifications, commercial terms and technical requirements are accurately captured within ERP systems.
• Support international shipping, documentation and delivery coordination.
• Maintain strong relationships with customers and internal stakeholders across different regions and time zones.
• Identify opportunities to improve global customer service and order management processes.

Skills & Experience

• 10+ years' experience in customer service, order management, inside sales or customer operations within manufacturing or engineered products.
• Experience supporting international customers or multi-site operations.
• Strong ERP and order-processing experience.
• Excellent communication, organisation and customer relationship skills.
• Ability to manage complex orders, competing priorities and escalations.
• Experience within electrical, energy, industrial or technical manufacturing environments is advantageous.

Preferred Experience

• Experience within electrical connectivity, energy, oil & gas, infrastructure, industrial manufacturing or engineered products.
• Previous responsibility for global or multinational customer accounts.
• Experience working within high-mix or technically complex manufacturing environments.
• Understanding of international shipping, export processes and global supply chains.
• Ability to interpret technical documentation, product specifications and basic engineering drawings.
• Experience working across multiple international manufacturing or operational locations.

Why Join?

This is an opportunity to join a globally recognised organisation operating at the forefront of advanced electrical connectivity and energy infrastructure solutions.

The role offers significantly broader exposure than a traditional Customer Service Representative position, with responsibility for supporting international customers, coordinating across global operations and influencing how customer service is delivered across multiple markets.

The business offers exposure to major international energy and industrial customers, close collaboration with global commercial and operational teams, long-term career development and the opportunity to build experience within a stable and growing international manufacturing organisation.

If you are an experienced customer service or order management professional looking to take the next step into a genuinely global position, we would welcome a confidential discussion.