Supply Chain Assistant in Worcester

Job Description

Duties:

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• Serve as a point of contact for customer queries, providing timely and professional support via phone and email Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules

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• Coordinate with production and warehouse teams to track order status and resolve any issues

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• Raise and manage purchase orders for raw materials, components, and supplies

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• Communicate with suppliers to confirm pricing, lead times, and delivery accuracy

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• Monitor stock levels and alert relevant teams to potential shortages or delays

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• Schedule collections and deliveries with logistics providers

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• Prepare delivery documentation (packing lists, labels, shipping notes) as required

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• Track shipments and ensure on-time deliveries to customers and distribution partners

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• Create and maintain product records in ERP or inventory systems

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• Input product specifications, pricing, and categorisation details accurately

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• Support updates to product catalogs, BOMs (bills of materials), and system data as needed

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• Provide day-to-day administrative support to the operations and supply chain teams

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• Maintain organised digital and physical records for orders, shipments, and supplier communications

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Skills:

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• Prior experience in an administrative, operations, or logistics support role-ideally within a manufacturing or distribution environment

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• Familiarity with supply chain processes, order systems, and transport coordination

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• Strong computer skills, especially in Excel and ERP systems (e.g., SAP, NetSuite, Sage)

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• Excellent communication, organisational, and problem-solving abilities

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• Comfortable working in a fast-paced, deadline-driven environment

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• High attention to detail and a proactive, solution-oriented mindset

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This is a permanent role office based Mon-Fri.

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