Supervisor, Access Network Engineering in Everett
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Job DescriptionJob Description
Position Title: Supervisor, Access Network Engineer
Base Salary: $86,792 to $135,117 annually DOE
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary:
The Supervisor of Access Network Engineering will be a key part of the Engineering team responsible for the management and leadership of a multi-location team of corporate Access Network Engineering Specialists tasked with the day-to-day engineering and smooth operations of the PON, DSL and Fixed Wireless Access technologies, along with the associated Customer Premise Equipment (CPE), including ONTs, DSL Modems, Residential Gateways, WIFI Routers, Extenders, ATAs and Fixed Wireless CPEs.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:
Leadership & Team Development
· Manage and motivate all members of the Access Network Engineering team.
· Develop and foster an atmosphere that promotes teamwork, both within the department and across other departments.
Network Operations & Reliability
· Responsible for the day-to-day engineering of the PON, DSL and Fixed Wireless Access technologies, along with their associated CPEs (ONTs, DSL Modems, Residential Gateways, WIFI Routers, Extenders, ATAs, Fixed Wireless CPEs).
· Work in conjunction with the Call Centers and NOC to ensure that Access network issues and outages are identified, isolated, mitigated and documented efficiently so that future similar types of issues and outages can be prevented.
· Manage all Access network equipment vendors interactions, including support contracts management, CPE inventory management, software and hardware updates and evolution.
Other Duties
· Performs other duties as required to support the business and evolving organization.
Require Qualifications:
· High school diploma or GED.
· Bachelor’s degree in a related field in related field and/or equivalent experience.
- Minimum of five (5) years of engineering experience, with a specific focus on access related experience.
· Demonstrated leadership skills with the ability to mentor and lead others.
· Hands-on experience with PON equipment (AdTran, Arris, Calix and Nokia), DSL equipment (AdTran, Fujitsu, Nokia), and Fixed Wireless networks.
· Proficiency in network monitoring (capacity, performance, ports utilization), provisioning, activation, and network fault management for PON, DSL, and Fixed Wireless network equipment.
· Extensive technical knowledgeable of ACS/EMS, TR-069/TR-369/TR-181/TR-143/TR-104, MGCP, SIP, RTP/SDP, SIP Trunking, Packet Cable, Packet Cable Multimedia, 802.X, DNS, DHCP, NAT, SSL, OMCI, PON, G.fast/G.hn, OLT/ONTs, Residential Gateways, Session Border Controllers, ATAs/IADs, IP-Phones, IP-PBXs, and related technologies.
Qualifications:
· Experience with CPEs such as ONTs, DSL Modems, Residential Gateways, WIFI Routers, Extenders, ATAs, Fixed Wireless CPEs, especially their internal software capabilities to simplify installation, activation and configuration .
Knowledge, Skills and Abilities:
· Strong communication skills, both written and verbal, with the ability to interact effectively at all organizational levels.
· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations as well as work effectively as part of a team.
· Ability to multi-task and collaborate effectively with other personnel to meet and work within critical deadlines.
· Excellent troubleshooting and analytical skills required.
· Excellent time management skills and ability to prioritize.
· Ability to manage and analyze budgets, estimates and expenses.
· Strong attention to detail, problem solving and organizational skills.
· Ability to adjust to rapidly changing priorities and schedules.
· Ability to provide excellent customer service to both internal teams and external customers.
· Positive attitude and strong interpersonal skills to foster collaboration and team success.
Work Authorization:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment and Additional Information:
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of , , , , , , marital status, , veteran status, and the presence of a non-job-related handicap or or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
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