Strategy & Operations - Supply Chain Lead

Job DescriptionJob Description

Create is hiring an Operations Lead to be the executional backbone of our operations function. This is a high-impact, hands-on role responsible for making sure our products are in the right place, at the right time, in the right quantity — across DTC, Amazon, and Retail.

You’ll partner closely with our VP of Operations, external vendors, brokers, and internal teams to drive flawless execution, streamline processes, and help us scale into new retail channels. If you thrive on ownership, move fast to solve problems, and find satisfaction in keeping complex operations running smoothly, this role is for you.

Key Responsibilities:

• Execution & Rhythm: Own Create’s weekly operational rhythm, ensuring seamless coordination across manufacturing, packaging, fulfillment, and retail partners. Track and manage POs, shipments, inventory movements, and quality checks end-to-end. Serve as the first-line problem solver for vendor, broker, and fulfillment issues — escalating as needed.
• Supply Chain & Logistics: Coordinate production and delivery schedules with contract manufacturers and suppliers. Partner with our fulfillment centers (3PLs) to ensure orders ship on time and in full. Maintain accurate inventory records across all channels and warehouses.
• Retail Operations: Support retail launch execution, including PO management, compliance, and in-store program coordination. Liaise with brokers and retail partners to ensure flawless execution of promotions, sampling programs, and merchandising initiatives. Monitor retail scorecards and identify risks or gaps in service levels.
• Planning & Analysis: Partner with our Planning Lead to translate forecasts into operational plans. Run weekly inventory and order status reports, flagging potential issues before they impact customers. Analyze operational performance data and recommend process improvements.
• Systems & Tools: Own internal and external operational portals. Maintain and update operational trackers, dashboards, and documentation. Support implementation of new tools and systems that improve speed, accuracy, and scalability.
• Cross-Functional Collaboration: Work closely with the entire org to ensure operational alignment on launches, packaging changes, and quality initiatives. Be the connective tissue between internal stakeholders and external partners.

Requirements

Requirements:

• Experience: 3–6 years in operations, supply chain, or retail planning in a CPG or consumer brand environment.
• Ownership Mindset: You take full responsibility for delivering results, not just completing tasks.
• Execution Excellence: Strong organizational skills, attention to detail, and the ability to juggle competing priorities without dropping the ball.
• Analytical Ability: Strong in Excel/Google Sheets; able to analyze data, spot trends, and make recommendations.
• Vendor & Partner Management: Skilled at managing relationships with manufacturers, brokers, and fulfillment partners to drive accountability.
• Bias for Action: You don’t wait for direction to fix issues — you see the problem, solve it, and improve the process.
• Adaptability: Comfortable working in a fast-paced, evolving environment.

Nice to Have:

• Experience with demand planning or S&OP processes.
• Exposure to retail compliance requirements and EDI processes.
• Experience working with both DTC and retail fulfillment models.

Benefits

Benefits:

• Competitive compensation including salary and equity ($125k - $135k base)
• Fully-paid health, dental, and vision insurance
• Downtown Manhattan office, with flexible work setup and 15 days of PTO

Why You’ll Love Working Here:

At Create Wellness, we’re building a category-defining wellness brand that helps people feel their best every day. You’ll join a small, high-output team where your work will have immediate and visible impact. We move quickly, expect a lot from ourselves and each other, and have fun while doing it.