Strategy and Operations Manager

Job Description

Strategic Operations Manager – Online Food Delivery Platform

We’re looking for a highly commercial, strategic thinker to help scale our merchant operations and strengthen our value proposition for restaurant merchants.

What you’ll do:

• Drive merchant product & service partnerships
• Manage internal and external partnerships and lead cross-functional projects
• Improve restaurant experience: order accuracy, prep times, communication, refunds & disputes.
• Use data & performance metrics to deliver insights, models, dashboards, and prioritisation guidance.

• What we’re looking for:

  • 3–5 years commercial experience (strategy, ops, consulting) in fast-paced tech, FMCG, or marketplaces.
  • Strong ownership mindset with experience building clear roadmaps, OKRs & playbooks.
  • Excellent stakeholder management & communication skills.
  • Analytical proficiency in Excel modelling and basic understanding of SQL

  
  

  Details:

  • Day rate: £180 PAYE
  • Hybrid: 3 days (HQ central London)
  • Contract: 6 months