Strategic Operations Manager

Job DescriptionJob Description

Company Profile

Dentive is a Dental Partner Organization (DPO) for world-class, growth-oriented doctors committed to exceptional patient care. We provide strategic support that helps our partners achieve their goals with our business partnership model. Guided by our mission to connect, cultivate, and celebrate the very best in dentistry, we create lasting partnerships that elevate both patient care and practice success.

Dentive Values

Integrity

Humility

Collaboration

Accountability

Excellence

Dentive Mission

To build the community for world-class doctors, driving the most valuable partnership in dentistry.

Dentive Vision

To connect, cultivate, and celebrate the very best in dentistry.

Job Summary

Dentive is looking for a Strategic Operations Manager who will serve as a key player of the Dentive Operations Team. This role requires a proactive leader with a blend of strategic thinking and operational expertise, capable of managing large-scale projects and optimizing operational workflows across a multi-location network.

Essential Functions

Strategic Planning & Execution

• Develop and implement operational strategies that support the overall growth and financial goals of the group of practices.
• Collaborate with senior leadership to identify and prioritize opportunities for growth, cost savings, and efficiency improvements.
• Lead the implementation of new initiatives and best practices to optimize practice performance across all locations.

Financial Management

• Monitor financial performance, budgeting, and forecasting for all practices, ensuring financial targets are met.
• Analyze financial and operational data to identify areas for improvement and propose data-driven recommendations.
• Support practices in the management of key financial metrics, including revenue, costs, and profitability.

Operational Excellence & Efficiency

• Ensure consistent operational standards and best practices are followed across all practices, driving efficiency and scalability.
• Review and optimize key operational processes such as staffing, scheduling, patient flow, inventory management, and technology integration.
• Implement process improvements and lead initiatives that enhance operational workflows, reduce waste, and improve patient experience.

Performance Monitoring & Reporting

• Develop and maintain key performance indicators (KPIs) to measure the success of each practice and the group as a whole.
• Conduct regular performance reviews with practice managers and leadership to discuss achievements, challenges, and areas for improvement.
• Provide regular reports to senior management on the operational performance, financial health, and growth progress of the practices.

Leadership & Team Management

• Lead and mentor operational teams at the practice level to ensure alignment with strategic goals and objectives.
• Provide training and development opportunities to ensure staff are equipped to meet operational and financial targets.
• Foster a culture of collaboration, accountability, and continuous improvement.

Growth & Expansion Support

• Support the integration of new practices into the group, including operational alignment, training, and ensuring consistency in procedures and standards.
• Identify opportunities for geographic or service-line expansion and work with leadership to execute on growth strategies.

Risk Management & Compliance

• Ensure all practices adhere to regulatory and compliance requirements.
• Identify and mitigate operational risks across the group of practices.
• Promote and enforce industry best practices to ensure patient safety, quality care, and adherence to legal and ethical standards.

Job Qualifications

• 5+ years of experience in operations management, ideally within a multi-location healthcare or service-based organization.
• Strong financial acumen with experience in budgeting, forecasting, and performance analysis.
• Proven experience in developing and executing operational strategies to drive growth and profitability.
• Exceptional leadership and team management skills with the ability to influence and align teams around strategic objectives.
• Excellent problem-solving, analytical, and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with practice leaders, staff, and senior management.

Skills:

• Experience with healthcare management systems (e.g., EHR, practice management software).
• Knowledge of regulatory requirements within the healthcare industry.
• Project management experience (certifications such as PMP are a plus).

Physical /Other Requirements

• This role may require up to 25% travel
• Demonstrated proficiency in Microsoft Office Suite (Word, Outlook, Teams, PowerPoint).
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, and talk or hear.
• Employees must exert up to 30 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, vision, and field of vision.

Dentive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.