Sr Manager/Associate Director, Infrastructure JD

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Tasks and Responsibilities:Lead a team of Information Technology professionals, ensuring the team’s effectiveness and efficiency in delivering global and regional core IT services.Works with the leadership team to ensure alignment with global service delivery priorities and objectives.Establishes and manages department and individual resource goals. Oversees implementation of near-term and long-term goals and objectives to achieve the successful outcome of the team.Oversees the performance management and development process for assigned IT team members and performs performance management duties, development planning and coaching for direct reports.Ensures that team activities operate within the policies and procedures of the global IT organization. Evaluates and anticipates staffing needs. Recruits, interviews, and selects well-qualified staff. Builds and enables a team who establish effective and trusting working relationships with all their business and IT partners.Manages resource availability to continuously support the business. Identifies area for improvement. Develops an improvement program and monitors the implementation to increase process efficiency and improve service delivery.Establishes and maintains the overall work cadence and, in partnership with IT leadership, ensures performance and outcomes strive for excellence in delivery and customer experience.Communicates with clients and other stakeholders to gain community support for projects and solicits input for continuous improvement. Ensures adherence to company policies and procedures and compliance responsibilities. Also ensures data quality, adherence to Global IT security guidelines, and other risk-related metrics for self and members of the team.Provides escalation path for project issues, and guides team to resolution through technical expertise, business knowledge, and negotiation skills.Manages and monitors a queue of issues and changes for team to ensure timely resolution; ensures stakeholders are updated regularly on progress. Regularly communicates task statuses, open issues, new priorities, and challenges for reporting teams to impacted stakeholders and IT leadership.All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.Preferred background, skills and experience:Bachelor’s degree, or equivalent, in Computer Science or related technical discipline preferred Minimum 12+ years of relevant working experience 8+ years of experience leading IT Operations is preferredExperience working as part of multinational company, especially regional management experience is strongly preferred and experience working as part of matrixed management organization.Previous experience working in a regulated environment (SOX, FDA, HIPAA, etc.) a plusStrong understanding and technical knowledge of current network and operating systems, hardware, protocols, and standards.Knowledge of cloud-based infrastructure, platforms, and applications (IaaS, PaaS, SaaS) including AWS, GCP, Google Workspace, Okta, etcStrong understanding of service-oriented architecture concepts and technologies such as, cloud computing, software defined infrastructure, serverless compute, Microservices, etcDevOPS database development and administrationExperience leading large, diverse teams Strong communication and interpersonal skills; comfortable presenting ideas, solutions, and concepts to others SPECIFIC SKILLS OR OTHER REQUIREMENTS:Knowledge of Windows, virtualization, storage, and Linux technologiesKnowledge of automation tools such as Ansible is a plusFamiliarity with cloud platforms- AWS, Azure, GCP, etcKnowledge of datacenter design and managementWorking knowledge of audit and compliance requirements in a large global enterpriseAll listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.​Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.