Sr. Commercial Account Manager (Team Lead)

Job DescriptionJob Description

Are you a skilled Commercial Lines Account Manager ready to escape the red tape of large brokerages or the post-acquisition slowdowns of your current firm?

At Townley Kenton, we’re not just another insurance agency, we’re a boutique firm in growth mode, built around performance, promise-keeping, and empowering our team to make meaningful decisions.

We’re seeking a Senior Commercial Lines Account Manager who thrives on delivering exceptional client experiences, understands the ins and outs of a high-performing CL department, and wants more influence over both their career trajectory and client outcomes.

If you’ve been a key contributor for years and are ready to play a bigger role without bureaucracy holding you back, this is the place to do it.

Why Join Townley Kenton?

• Impact: Be more than a number. Your ideas, leadership, and execution will directly influence our department and client success.
• Career Growth: Move beyond being “capped.” We offer mentorship and leadership opportunities aligned with our vision of a relentlessly improving team.
• Culture: We value agility, accountability, constant improvement, and we live it.
• Agility: Collaborate directly with firm leadership and help shape how we deliver boutique-level responsiveness enhanced by AI and tailored proactive service models.

What You’ll Do

• Manage and grow a book of sophisticated commercial accounts across varied industries
• Partner with producers and leadership to deliver proactive, strategic service and risk management
• Oversee renewal cycles, marketing efforts, and client deliverables with precision
• Mentor or support junior team members as we continue to grow
• Help refine and optimize workflows to match our evolving service model as the significant change driven by AI deepens.

What We’re Looking For

• Experience: 5+ years in commercial lines account management, with deep knowledge of coverage, carriers, and service best practices
• Systems: EPIC or similar agency management system proficiency
• Mindset: Growth-oriented, collaborative, and eager to shape outcomes, not just follow orders
• Confident yet Humble: Even when you feel as though something has been mastered, recognizing there is always growth opportunity and other’s perspectives will sharpen your saw.
• Backgrounds We Love: Contributors from , regional, and recently acquired agencies, or team leaders from boutique firms, especially those looking for more voice and less bureaucracy.

Compensation & Benefits

• Competitive salary with performance-linked bonuses
• Health, dental, vision insurance, and 401(k) with company match
• Generous PTO and flexible work arrangements
• Hybrid Office Schedule
• Real opportunity for leadership and long-term financial upside