Sr. Application Analyst - Clinical Systems

Job DescriptionJob Description

Position Summary:

The Senior Clinical Applications Analyst is responsible for overall maintenance, implementation, configuration, and support of assigned healthcare information systems utilized by Humboldt Park Health including Athena, Meditech, and others. The Senior Clinical Applications Analyst is responsible for leading business and system analysis efforts across the clinical enterprise. This Senior Analyst is expected to mentor junior staff, work with clients to understand requirements, document and develop business processes and make recommendations for improvement. The Analyst is accountable for quickly understanding the business practices/issues/needs/challenges, documenting the aforementioned clearly, modifying software and delivering solutions.

Responsibilities:

• Learns the operation and maintenance of assigned software applications and interfaces.
• Works with multi-disciplinary teams to ensure regulatory compliance, quality metrics and patient safety goals are supported by Healthcare Information Systems.
• Serves as a primary technical contact for operation, design and support of assigned clinical systems including Athena and Meditech.
• Works with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability and accuracy of clinical software applications.
• Reviews, adheres to, and recommends improvements to HPH IT department policies.
• Produces and maintains system-related documentation including: how-to instructions and procedures for IT staff, and run books for IT disaster recovery / business continuity.
• Helps various departments align their policy, operational procedures and workflows with system functionality. Assists department leaders develop their downtime procedures.
• Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
• Trains new physicians (including doctors, PA, APNs). Provides a checklist for each student to measure progress. Affirms learning method with user management annually. Develops and maintains learning materials.
• Trains use of the EHR (Meditech) to new nurses in group sessions as part of new nurse .
• For changes, customization, and upgrades, trains superusers and/or supervisors in new/revised functions/routines. Obtains and/or develops learning materials and provides materials to user management for distribution to users.
• Utilizes the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency and completion whenever possible.
• Satisfactorily works assigned on-call (off-hours) call rotation schedule, and answers business hours help desk calls.
• Provides excellent customer service to patients, visitors, families, customers, users, colleagues, management and vendors.

Required Qualifications:

• Applications Analyst, Business analyst, or equivalent position leading implementation and maintenance of Hospital electronic health record applications.
• Experience with Athena or Meditech but not required.
• Associates’ degree, Bachelor’s degree is . Computer science or healthcare informatics course work is high desirable
• 4 years – IT applications analyst – with Meditech, AthenaHealth, or other EHR is highly desired
• PMP or any clinical business analyst or Electronic Health Records related certifications is

Benefits:

• Medical/Dental/Vision
• Life Insurance
• Short Term
• 403B
• PTO