Specialist, Service Cycle Administrator in Hooksett

Job DescriptionJob Description

$28/hr 

•    Create, update, and maintain accurate service work orders in company systems, ensuring details such as repair type, vendor assignment, estimated completion date, and cost are recorded correctly.
•    Track service progress daily, updating records as milestones are met, and communicating status changes to internal stakeholders.
•    Coordinate with vendors to confirm scheduling, required documentation, and any pre-approval requirements.
•    Review incoming service documentation (invoices, estimates, completion photos) for accuracy and completeness before submitting for approval.
•    Identify and escalate overdue service orders, missing information, or potential delays for resolution.
•    Maintain accurate parts status records, following up with vendors or suppliers to confirm expected delivery timelines.
•    Support reporting needs by preparing and distributing daily or weekly service status updates to stakeholders.
•    Assist in monitoring vendor compliance with service cycle requirements and provide feedback to support performance tracking.
•    Manage vendor communications via phone, email, and portal submissions, ensuring timely and professional follow-up.
•    Support process documentation efforts by recording workflow updates, training notes, and best practices.
•    Assist with overflow tasks and cross-functional administrative support during periods of high service volume.

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