Solar Service Coordinator
Solar Service Coordinator
Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these six core values: Pride in Quality Craftsmanship, Go Above and Beyond, Put People First, Have a Humble Heart, Give a Damn, and Shoot Straight. At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.
Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.
Essential Functions and Duties:
Monitoring customer solar systems and educating homeowners on system efficiency and productivity
Creating and tracking work orders and workflow maintenance requests in a timely manner.
Handling invoicing for all service tickets and coordinating payment with accounting
Ensuring customer satisfaction by providing excellent customer support
Serving as a liaison between our customers and technicians
Working with scheduling to confirm service visits
Answering customer concerns or service requests regarding their solar products
Understanding the Freedom Solar Power products and the installation process to answer questions
Assist with other duties and tasks outside of our day-to-day duties
Perform additional tasks as assigned
Qualifications:
Solar experience
Escalation experience
At least 1 year of high-volume customer engagement experience.
Must be able to multitask and handle working under pressure.
Prior solar experience in monitoring, sales, or service capacity is a strong plus!
Strong computer skills.
Must possess professionalism and a positive attitude.
Must have excellent verbal and written communication skills.
Knowledge, Skills and Abilities:
Ability to work under pressure.
Ability to handle high-stress calls and customer escalations.
Working knowledge of the solar industry, installation processes, or electrical.
Highly organized with the ability to self-manage.
Ability to manage projects in pipelines.
Team mentality.
Flexible to change.
We understand you may be a great candidate without fitting all our experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven't thought of. Because we recognize this and we value of thought, experience, and background, we still encourage you to apply. Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status. Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: Medical, Dental, and Vision Insurance, 100% Company-Sponsored Short-Term , 401(k) Employer Matching, Weekly Pay Dates, 3 Weeks PTO + 3 Sick Days, 12 Paid Holidays, Team Building Events!, and Upward Mobility Opportunities!