Solar Operations and Maintenance Manager in , us

When you join the Simply Solar team, you join an amazing culture of people who care deeply about the work they do. You join an organization committed to empowering people to make positive, measurable changes in their personal lives and our communities.
We also offer competitive pay with excellent benefits

, company trips/events, PTO, 401K, and more. Plus, were pet-friendly!
Join our team, and do work that matters!
About Simply Solar

Simply Solar has designed, installed, and serviced solar systems across California for more than a decade. We are expanding our service and maintenance department and are hiring a Customer Success Manager to work directly with our customers, field technicians, and equipment manufacturers.
The role

This is a customer-facing, office-based (hybrid option available) position. You will be the first point of contact for homeowners with questions or problems related to their solar systems, and you will manage each case from the first call through resolution.
Day to day, you will:
Answer inbound calls and emails from customers about system performance, monitoring, utility bills, roof work, and other service needs
Diagnose common issues and resolve what can be handled remotely
Schedule field technicians when a site visit is needed and keep customers informed throughout the process
Work with manufacturers (Enphase, SolarEdge, Tesla, SMA) on warranty claims and replacement equipment
Document cases and communications in our CRM
Help coordinate the service crews schedule
Identify recurring issues and work with leadership to improve our processes
The department is growing, and as it does, this role will take on more responsibility for the service team.
What were looking for

At least 1 year of experience in the solar industry, in any role (sales, installation, permitting, administration, or service)
Strong communication skills and an interest in helping customers, including when they are frustrated
Organized and able to manage multiple open cases at once
Interest in learning how solar systems work and how to troubleshoot them
Ability to navigate industry-specific terminology
Excellent time management skills with a proven ability to meet deadlines
Ability to work successfully in a high-volume environment
Comfortable working both independently and as part of a larger team
High proficiency with Microsoft Office and GSuite or similar
Ability to learn quickly and develop additional industry knowledge
Helpful but not required

Experience with inverters or monitoring platforms
Salesforce or other CRM experience
Field experience installing or servicing solar systems
Experience leading a small team
NABCEP certification or an electrical background
We encourage you to apply even if you dont meet every item on this list.
Compensation and benefits

$75,000$95,000 per year, depending on experience
Medical, dental, and vision coverage
401(k)
Full-time, in-office position at our Petaluma, CA office
To apply

Submit your resume and a brief note about your solar experience and why this role interests you. A cover letter is not required.
The pay range for this role is:
75,000 - 95,000 USD per year(Petaluma Office)

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