Software Support Analyst - CAD, CAM, CNC in Solihull, West Midlands

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Software Support Analyst - CAD, CAM, CNC



Hybrid (3 days on-site near Solihull)

£40,000 - £45,000 + benefits



Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools?



Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts.



The Opportunity



You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas.



Day to day, you'll:



Diagnose and resolve customer issues covering installation, licensing and workflow challenges

Provide expert support via email, phone and remote tools

Collaborate with the engineering team on bug fixes, testing and product feedback

Maintain documentation and contribute to internal knowledge sharing

Become the go-to expert customers rely on for quick, clear and professional technical helpThis is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving.



What You'll Bring



Proven experience supporting software products in a customer-facing role

Strong troubleshooting and Windows application support skills

Excellent written and verbal communication

Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk

Understanding of CAD/CAM, CNC, or design/manufacturing workflowsDesirable:



Experience supporting 3D design, CNC, or engineering software

Exposure to software testing, bug tracking or release validation

Knowledge of scripting (PowerShell or Python) or helpdesk documentation toolsWhat's On Offer



Salary up to £45,000, depending on experience

Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common

25 days' holiday + bank holidays

8% company pension, private healthcare and death-in-service benefit

Supportive, creative environment where you'll work directly with engineers building world-class softwareIf you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.