Site Manager (Node Manager)

Job DescriptionJob Description

Position Overview

We are seeking a driven and experienced Operations Manager to oversee our janitorial operations at a high-profile shipping client site/s in North Haven, CT. This is a strategic leadership role responsible for ensuring consistent service delivery, operational excellence, and strong client engagement. The ideal candidate is a hands-on, proactive leader who thrives in a fast-paced, client-facing environment and has the potential to grow into a Node Manager overseeing multiple locations.

Key Responsibilities

• Serve as the primary point of contact for senior and regional client leadership at the site.

• Directly report to the Director of Operations, aligning all site activities with company-wide strategic goals.

• Collaborate with functional department heads to resolve escalations and coordinate support services.

• Oversee and manage node-level special projects and operational initiatives, ensuring timely and successful execution.

• Lead and participate in site audits and performance reviews with both internal teams and client leadership.

• Develop, implement, and monitor operational policies and procedures to ensure consistent, high-quality service.

• Continuously evaluate and refine site-level processes for greater efficiency and compliance.

• Enforce compliance with company standards, client expectations, and regulatory requirements across all departments.

• Supervise and mentor a team of site managers, shift supervisors, and frontline staff, providing guidance, performance evaluations, and development plans.

• Conduct formal and ad-hoc performance reviews, setting clear expectations and KPIs for all direct reports.

• Drive team accountability and service excellence, coaching subordinate leaders to meet performance goals.

• Act as a liaison with governmental and regulatory bodies as needed to maintain compliance.

• Lead or assist in policy enforcement, investigations, and resolution of personnel or operational concerns.

• Identify and request tools, systems, and resources necessary for meeting client and operational objectives.

• Oversee and maintain information management systems and reporting tools to monitor and analyze key metrics.

• Develop and enforce data management standards and protocols for consistent reporting and documentation.

• Perform other responsibilities as assigned by the Director of Operations.

Qualifications

• 5+ years of leadership experience in operations, facility or janitorial management, or a related field.

• Proven track record in client-facing environments, ideally with high-volume or 24/7 operations.

• Strong knowledge of operational workflows, compliance standards, and service delivery metrics.

• Experience managing multi-level teams across departments.

• Ability to lead and influence in a dynamic, fast-paced environment.

• Excellent communication, organizational, and problem-solving skills.

• Bilingual (English/Spanish) is a plus.

Growth Potential

This role offers a clear path to promotion into an Node Manager position, where the right candidate will oversee multiple sites and drive operational consistency and excellence across a broader portfolio.

Company DescriptionWe are more than just a janitorial company; we’re a growing, people-first organization that values integrity, accountability, and operational excellence. We are trusted by top-tier clients to deliver consistent, high-quality services across complex and fast-paced environments.
We believe in investing in our leaders. This means giving you the support, tools, and opportunities to make a meaningful impact, both at your assigned site and across our company.Company DescriptionWe are more than just a janitorial company; we’re a growing, people-first organization that values integrity, accountability, and operational excellence. We are trusted by top-tier clients to deliver consistent, high-quality services across complex and fast-paced environments.\r\nWe believe in investing in our leaders. This means giving you the support, tools, and opportunities to make a meaningful impact, both at your assigned site and across our company.