Showroom Customer Service Specialist

Job DescriptionJob DescriptionFrom first hello to final install—you’re the glue that holds our design team together
OverviewWe are a locally owned and operated franchise of a nationally recognized leader in interior design. Our team helps clients transform their homes with stylish, functional solutions from blinds and shades to motorized smart-home options and custom drapery.
What sets us apart? A supportive, close-knit culture where people genuinely care about each other and the work we do. We believe in building strong relationships—with our clients and within our team—and in creating a workplace where everyone feels valued, heard, and empowered to grow.
If you're looking for a role where your contributions matter and your work helps people love where they live, we’d love to meet you.
Responsibilities

• Serve as the First Point of Contact:
  Greet showroom visitors and answer incoming calls with professionalism and warmth, ensuring every client feels welcomed and supported.
• Coordinate Appointments and Schedules:
  Manage calendars for design consultations and installation services, ensuring timely and efficient scheduling for both clients and team members.
• Maintain Accurate Records:
  Update and manage client information in the CRM system, track service requests, and document all communications and order statuses.
• Provide Client Support and Communication:
  Keep clients informed about their orders, timelines, and next steps. Address questions or concerns with empathy and clarity.
• Support Team Operations:
  Assist designers and installers by preparing schedules, sharing updates, and ensuring smooth handoffs between departments.
• Problem-Solve with Professionalism:
  Handle client concerns or scheduling conflicts with a calm, solution-oriented approach.
• Stay Informed and Educated:
  Continuously build product knowledge to confidently guide clients through available options and services.
• Contribute to a Positive Team Culture:
  Collaborate with colleagues in a respectful, supportive environment that values humor, hard work, and mutual respect.

Qualifications and Skills

• Minimum 2 years of customer service experience, preferably in a client-facing or showroom environment.
• Experience with scheduling, dispatching, or calendar coordination is highly desirable.
• Strong organizational skills with the ability to manage multiple priorities and tasks efficiently.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems and basic office software (e.g., email, spreadsheets, scheduling tools).
• Ability to problem-solve with professionalism, empathy, and a customer-first mindset.

Schedule: Monday - Friday (8:00AM - 5:00PM) w/ 1 hour lunch
Compensation: $21.00 - $23.00 Hourly

We offer employees weekly paychecks (direct deposit), and upon eligibility we offer health insurance (Kaiser), accrued paid sick time (Oregon Paid Sick Leave), and a retirement option (OregonSaves).