Servicing Operations Manager

Job DescriptionJob Description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Servicing Operations Manager to join our Loan Servicing team. This high-impact leadership role oversees day-to-day operations related to escrow servicing and AIO loan boarding, playing a vital part in maintaining regulatory compliance, service quality, and process efficiency.

This is a great opportunity for a hands-on leader ready to drive team performance, deliver operational improvements, and support servicing initiatives that align with our strategic goals.

What You’ll Do:

• Provide daily leadership to Escrow Analysts and AIO Boarding Specialists
• Oversee timely, accurate, and compliant loan boarding and escrow servicing processes
• Ensure disbursements, escrow analyses, and tax/insurance payments meet regulatory and investor standards
• Hire, train, and evaluate staff while supporting individual and team development
• Resolve escalated issues related to escrow calculations, loan setup, and vendor performance
• Identify process inefficiencies and support automation and system improvements
• Maintain procedures, checklists, and documentation for audit and compliance readiness
• Participate in cross-departmental initiatives, including system upgrades and strategic projects
• Collaborate with Loan Operations, IT, Compliance, and Capital Markets teams to implement new initiatives

What You Bring:

• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)
• Minimum 5 years of experience in mortgage servicing with direct experience in escrow or loan boarding
• 2+ years of leadership or team lead experience
• Knowledge of loan servicing systems, processes, and regulatory requirements (e.g., RESPA, CFPB)
• Familiarity with AIO products, escrow analysis, and vendor coordination
• Strong organizational, problem-solving, and analytical skills
• Excellent verbal and written communication
• Proficient in Microsoft Word, Excel, Outlook; experience with servicing platforms
• Ability to lead multiple priorities in a fast-paced environment with a focus on quality and results

Why Join Northpointe?

We offer a collaborative and mission-driven work environment, with leadership opportunities, strategic projects, and the support of a strong, service-focused culture.

Our Hiring Philosophy:

Northpointe Bank recognizes that the quality of our people is the foundation of our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of , , , , , handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Ready to Apply?

Join a team where your leadership, service mindset, and compliance expertise truly matter.

At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER.

AA - EOE

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