ServiceNow Technical Engineer

Job DescriptionJob Description

Job Description

• Troubleshoot, identify, and resolve platform-related issues in a timely manner.
• Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
• Monitor system performance
• Support change management and release practices within ServiceNow.
• Maintain foundational data and their sources
• Document standard operating procedures and provide knowledge articles
• Assist in system audits

Essential Skills:

• Minimum 5+ years of ServiceNow technical experience
• Minimum of 7+ years of technology administration
• Ability to support operations of large ServiceNow implementation
• Cursory knowledge of multiple applications on the platform
• Ability to script
• Ability to troubleshoot issues and work with multiple development teams to provide a fix
• Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support
• Ability to maintain foundational data sources (Users, CIs, Locations, etc.)
• Understanding and strong adherence to change and release policy and best practices
• Assist in designing governance and administration standards for many products teams

Experience Required:

• Experience in scripting
• Experience in configuration
• Experience with integrations
• Proficiency with the Application Development Lifecycle
• Excellent communications skills required

MUST HAVE:

• 7+ years of experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800,3800,2800 Access Points.
• Strong understanding on Cisco ISE infrastructure and AAA.
• Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions.
• Strong experience with Tools like Cisco DNAC, Cisco ISE, PagerDuty, Data Dog Thousand Eyes.
• Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc
• Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.
• Strong knowledge in Switching technologies - STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP
• CCNA Wireless Certified.
• Experience in configuring Cisco Wireless LAN Light Weight Access Point Solutions.
• Strong work experience working in Cisco ISE models.
• Cisco ISE experience to understand how ISE works and integrates into wireless
• Flex Connect Experience on a large scale.
• Strong experience with both centralized and local Cisco Wireless LAN Controllers.
• Strong experience with Cisco Lightweight Access Points.