ServiceNow Solution Architect-W2 Only

Job DescriptionJob Description

This is a remote position.

Job title: ServiceNow Solution Architect

Duration: Long term

Location: REMOTE
Experience Required: 10+ years

Must Have Skills

• ITSM
  
• ITOM
  
• CSM
  
• ServiceNow Solution Architect
  

Key Responsibilities:

Solution Design & Architecture

• Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies.
  
• Define technical standards, best practices, and governance models for ServiceNow implementations.
  
• Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules.
  
• Provide architectural guidance for custom applications and enhancements within ServiceNow.
  

Development & Implementation

• Oversee the design and development of workflows, business rules, UI policies, and client scripts.
  
• Ensure optimal performance, security, and compliance in ServiceNow implementations.
  
• Lead ServiceNow upgrades and migrations, ensuring minimal business impact.
  
• Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers.
  

Stakeholder Collaboration & Leadership

• Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions.
  
• Provide technical leadership and mentorship to development teams.
  
• Conduct architectural reviews, impact assessments, and design validation.
  

Platform Governance & Performance Optimization

• Establish and enforce governance policies to ensure ServiceNow best practices.
  
• Perform platform health checks, performance tuning, and optimization.
  
• Ensure compliance with ITIL and enterprise architecture frameworks.
  

Operational Excellence & Innovation

• Drive automation and AI-driven enhancements to improve ServiceNow efficiency.
  
• Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations.
  
• Conduct periodic service reviews and post-implementation evaluations.
  

Required Qualifications & Experience: ServiceNow Expertise

• 10+ years of experience in designing and developing ServiceNow solutions.
  
• Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom applications.
  
• In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping.
  
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer).
  
• Experience in ServiceNow integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub).
  
• Deep understanding of ServiceNow security, access controls, and data privacy best practices.
  

Technical & Architecture Skills

• Experience in enterprise architecture, cloud computing, and SaaS platforms.
  
• Strong understanding of Microservices, APIs, and modern integration strategies.
  
• Familiarity with DevOps, CI/CD, Agile, and ITIL methodologies.
  
• Performance optimization experience in large-scale ServiceNow implementations.
  

Soft Skills & Work Environment:

• Strong communication and stakeholder management skills.
  
• Ability to translate business requirements into technical solutions.
  
• Leadership and mentoring capabilities for guiding development teams.
  
• Analytical mindset with problem-solving and troubleshooting skills.
  

Certifications:

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, CSM, HRSD, SecOps, or GRC
  
• ServiceNow Certified Application Developer (CAD)
  
• ServiceNow Certified Technical Architect (CTA) ()
  
• ITIL v4 Certification ()
  

If you are interested, please send your Updated Resume, DL Copy with the following info at the earliest;

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