ServiceNow Scrum Master - Project Manager

Job DescriptionJob DescriptionWe are seeking a skilled ServiceNow Scrum Master to lead high-performing Agile teams working on a large-scale software and hardware integration project, with a focus on ServiceNow environments. The successful candidate will be embedded within one or more agile teams operating under a Scaled Agile Framework (SAFe), facilitating Agile ceremonies, supporting process improvement, and ensuring team alignment with the broader Agile Release Train (ART) objectives.

As a ServiceNow Scrum Master, you will promote agile best practices, remove obstacles to progress, coach team members, and help deliver continuous value to a mission-critical federal program. This position is 100% onsite at Scott AFB, IL, Fort Meade, MD, or Hill AFB (Ogden, UT).

Key Responsibilities:

• Facilitate Agile ceremonies including backlog grooming, sprint planning, sprint reviews, retrospectives, and PI planning.
  
• Remove impediments and coordinate with Release Train Engineers and Project Managers to drive solutions.
  
• Enforce Scrum rules, coach teams on SAFe/Agile principles, and guide teams toward agile maturity.
  
• Collaborate closely with Product Owners to define user stories and prioritize backlog.
  
• Track and share team metrics, identify trends, and implement improvements to enhance productivity and delivery flow.
  
• Foster a collaborative team environment that promotes innovation, continuous improvement, and knowledge sharing.
  
• Maintain information radiators and ensure transparency of progress and delivery metrics.
  
• Provide mentorship to junior Scrum Masters and support cross-team coordination across the ART.
  

RequirementsRequired Qualifications:

• U.S. Citizenship required.
  
• Active DoD Secret clearance required.
  
• Bachelor's degree with 4–8 years of relevant experience or Master’s with 2–6 years. Equivalent experience accepted in lieu of degree.
  
• Certification: CSM, SSM, or PMI-ACP.
  
• Experience working as a Scrum Master in technical or software development teams.
  
• Proficiency in Agile project management tools (e.g., Jira).
  
• Strong interpersonal, communication, and facilitation skills.
  
• Ability to work onsite full-time at one of the designated locations.
  

Qualifications

• Exposure to ServiceNow modules such as TSM, TNI, or OMT.
  
• Familiarity with ITIL, DevOps/DevSecOps, CI/CD pipelines, and Agile/SAFe transformations.
  
• Knowledge of AWS cloud and ServiceNow certifications.
  
• Experience transitioning from legacy applications to new systems.
  
• Previous experience with large-scale software systems including hardware integration.
  
• Technical degree in Computer Science, Systems Engineering, or related fields.
  

Apply Now!

To apply, please submit your resume, including any relevant certifications and clearance details to the link below or via email to careers@novulsolutions.com.. We look forward to reviewing your application and discussing how you can make an impact with us.

BenefitsCore Benefits:

• Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off.
  

• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  

• Payroll: Paid Bi-Monthly.
  

• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of or older, after 3 months of employment
  

• Individual or company-wide performance and recognition awards (Quarterly
  

Health Benefits:

• UNITED HEALTHCARE PPO, extensive coverage.
  

• INCLUDES: Medical/Dental/Vision/HSA.
  

• Eligible on the first of the month, immediately after the start date.
  

• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  

• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  

• Receipts must be submitted by the close of business on the 25th of each month.
  

• Reimbursements will be paid on the first payroll AFTER monthly reimbursements are submitted.
  

Special Benefits:

• Performance bonus – Project-based
  

• Yearly bonus – Company based