Service Technician in Greencastle

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Job DescriptionJob Description

Key Responsibilities

Technical Duties:

• Install, maintain, and troubleshoot wireless internet equipment, including antennas, routers, and access points.
• Conduct site surveys to determine optimal placement for wireless connectivity.
• Respond to service tickets, diagnose connectivity issues, and provide on-site and remote support.
• Configure and test networking equipment (modems, routers, switches) for customers.
• Assist in expanding network infrastructure, including tower maintenance and equipment upgrades.
• Maintain accurate installation and repair documentation.

Administrative Duties:

• Schedule service appointments and coordinate technician dispatch.
• Maintain customer records, work orders, and inventory databases.
• Process service agreements, invoices, and payments.
• Provide customer support via phone and email, troubleshooting basic connectivity issues.
• Assist in compliance tracking and reporting for grant-funded projects.
• Support project management, including documentation and communication with vendors and partners.

Qualifications & Skills:

• Experience in wireless internet service installation, networking, or telecommunications ().
• Basic knowledge of networking concepts (IP addressing, routers, firewalls, wireless signals).
• Ability to work at heights and in outdoor conditions as needed.
• Strong administrative skills, including proficiency in Microsoft Office (Excel, Word) and CRM software.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Valid driver’s license with a clean driving record.

Work Location:

• This role is mostly remote, with the exception of periodic on-site visits to customers' homes.

Company DescriptionBrighton Broadband is an internet service provider bringing broadband to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.Company DescriptionBrighton Broadband is an internet service provider bringing broadband to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

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