Service Technician, Fire Safety - 21379

Job DescriptionJob Description

Service Dispatcher, Fire Safety - TalentZok 

OVERVIEW  

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.  

Immediate opening for a Service Dispatcher, Fire Safety in Fountain Valley, CA who possesses:  

• 1-3 years of service dispatcher experience/customer service
• Ability to pass a background check/clearance
• Good Microsoft Office and computer skills
• Must have 1+ years of experience in the fire safety/security industry

Email resumes to lruiz@talentzok.com or call 951.667.1956.   

FULL DESCRIPTION:  Under frequent general supervision from the Service Supervisor and Vice President of Operations, this individual will be responsible for the proper and timely dispatching of service technicians for the company. This position is responsible for a basic understanding of alarm systems, arming, disarming and functionality of alarm systems.  This position is responsible for learning proper installation techniques and quality standards which may assist in resolving customer issues without having to dispatch a technician to the client's location. The Dispatcher is the liaison between the company and the customer and is responsible for providing customer care which exceeds the customers' expectations and meets the company Values and Mission statements.

The selected candidate will be responsible for: 

• Coordinate our technician's work routes via email and phone.
• Facilitate communication between our client companies, customers, and our technicians.
• Help resolve customer conflicts over the telephone.
• Schedule and complete service tickets
• Communicate well with technicians to create organized workflow and eliminate errors.
• Enter information into our database and perform simple administrative functions.
• Track and organize installer and technician paperwork.
• Provide administrative support such as preparing reports and other duties as assigned.
• Accurately completes timecards.
• Maintain a professional appearance at all times.
• Interface and assist all team members with technical information necessary to improve service to our customers.
• Ensure customer satisfaction by providing complete and accurate information to the customer on all service requests to a customer's site.
• Performs daily routines and reports as required by management.
• Communicates scheduling issues with the Service Manager

The selected candidate will also possess: 

• Be reliable and team oriented.
• Be very detail oriented and organized.
• Be able to work in a fast paced, multi-tasking environment.
• Present a pleasant, professional phone image.
• Have strong verbal and written communication skills.
• Have exceptional interpersonal skills.
• Prior dispatch experience a plus.
• Have solid Customer Service Experience
• Must have, or be able to pass current Alarm Company Employee registration requirements as issued through California Bureau of Security and Investigative Services

Salary Range: $19-$23.25/hr 

 
 For immediate and confidential consideration, please email your resume to lruiz@talentzok.com or call 951.667.1956.  

More information can be found at www.talentzok.com     

Company DescriptionTalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.Company DescriptionTalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.